I have multiple terminals/devices. Are they all covered under the program?
Yes. All terminals and devices associated with your merchant ID are covered under the Sage Terminal Replacement Program.
What types of equipment are covered in the Sage Terminal Replacement Program?
All Class A supported terminals are covered under the program. Additionally, supported PIN pads, card readers, check readers and printers
associated with your Merchant ID are covered. Please contact your sales rep for a full list of supported devices that are covered under this
How many replacements am I entitled to per year within the Sage Terminal Replacement Program?
You are entitled to 2 (two) replacements of supported devices covered under this program per year.
What types of equipment are NOT covered in the Sage Terminal Replacement Program?
Mobile swipers/readers are not covered. Also, any leased equipment is not covered under our program.
How long do I have to return a broken device that's being replaced?
Terminals or other devices that Sage is replacing under the Sage Terminal Replacement Program must be returned within 30 days. A $400 fee will be
incurred for non- or late returns.
Will I receive the same model of terminal or device in replacement
If the same model is available, the same model will be replaced. If the same model is not available, a substitute will be provided by Sage Payment
Solutions. In most cases, the replacement terminal or device will be a refurbished unit.
What do I do if I have a broken or malfunctioning terminal or device?
Please contact our terminal support group at 800-552-8227.
How do I order paper/supplies?
Supplies can be ordered through our supply partner, TASQ. Please visit the TASQ online ordering system and get started with your 16 digit merchant
ID. Or, call 877-622-6202.
How can I contact Sage to sign up for the Sage Terminal Replacement Program or to ask additional questions?
Please call us today at 877-841-7014 or email us at [email protected]. We'd be happy to assist you!