On average, you're not billing for 18% of the work your technicians do because they forget to make note of additional work done that wasn't originally requested or the ticket is lost or unreadable. The Sage Mobile Service app makes it easy to record the work that was done and the parts that were used, take before and after photos to limit disputes, and get the customer to digitally sign off on completed work.
After the work is done, your techs can accept immediate payment or your office can email an invoice to the customer to pay later, whichever fits your business model. And when unplanned or emergency jobs come in, dispatch will easily assign the best available techs and update their schedule in real time. Since the app transfers information directly to your ERP, it cuts down on transcription errors and eliminates the paperwork techs have to do in the field so they can get to the next job on time.