Customer Successes
We've helped thousands of customers leverage the power of CRM to get amazing results. See what some of them have to say about their experiences and the value that Sage SalesLogix brings to their business.
In the Spotlight
Harry Rosen, Inc.
Gold Sales Effectiveness Award in Gartner & 1to1 Media's 2012 CRM Excellence Awards Program
"We have the most advanced CRM system in retail today that gives our sales associates a tool they cannot get at any other retailer and our clients a high-touch experience they return for time and again" — Stephen Jackson, CIO
Caber Sure Fit, Inc.
Achieving Double Digit Growth in Retail and Trade Sales
"We were looking for a CRM system that could grow with us and found Sage SalesLogix gives us a unique competitive advantage. It's been meeting all our requirements." — Bernard Weinstein, President and CEO
Unique Vacations
Improving Reporting and Forecasting For Profitable Decision-Making
"A lot of times I think that companies make bad decisions because of incorrect information. In terms of forecasting, Sage SalesLogix provided us with good information to make good decisions." — Gary Sadler, Senior Vice President of Sales
Big River Telephone Co.
Recipient of Customer Relationship Management Excellence Award from Gartner Group
"Because Sage SalesLogix delivers up-to-the-minute information, the customer service experience turns out positive, even if there's a perceived 'negative' reason for the call. We know the exact status of that person's account and how to help them." — Kevin Cantwell, President
Dale & Thomas Popcorn
Dedicated to Wildly Fanatical Healthier Whole Grain Snacking
"In the last 3 years we've blossomed into a company that has nine retail stores, become a big internet-based business, and a major wholesale distribution business as well. Three different business models that had to be accommodated by one infrastructure in times of exponential growth.." — Sean Orr, President
Panasonic USA
Enabling Rugged Road Warriors Everyday
"The most significant benefit for Panasonic is the integrated capability to have everything in one place, and real-time. We have a completely mobile workforce with no ties to an office ... giving them the ability to see more customers in the day and complete more work without being required to return to a central location ." —Jan Ruderman, Vice President Government Sales
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Harry Rosen, Inc.
One of the best high-end men's clothing retailers in the world.
Caber Sure Fit, Inc.
Dedicated to enhancing and beautifying personal habitats.
Unique Vacations
Operator of all-inclusive, luxury resorts in the Caribbean.
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Big River Telephone Co.
Full-service, customer-focused telecommunications provider.
Dale & Thomas Popcorn
Mission: The best tasting, better-for-you snacks on the planet.
Panasonic USA
Engineering a better world with "Ideas for Life"
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Case Studies at a Glance
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Sage SalesLogix Means Profit
for American Building Contractors
Industry: Construction Product: Sage SalesLogix
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Challenge
American Building Contractors (ABC) needed to replace an inefficient and non-integrated production and accounting system with one that could efficiently and accurately track jobs and receivables.
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Solution
ABC implemented a highly customized version of Sage SalesLogix with integration capabilities to ABC's accounting solution and notifications to alert team members of account status changes.
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Results
Sage SalesLogix provided the organization with more efficient production, targeted sales, better accounting results, and the ability to view a customer.
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By better managing each job, our production quality has gone up and costs are down. Our users have really bought into the system. Overall, Sage SalesLogix is having a major, positive impact on the company. 
— Vince Smith, Director of System Integration
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Aspyra Connects Key Areas of Business
to Improve Customer Satisfaction
Industry: Software Product: Sage SalesLogix
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Challenge
Disparate systems had created silos of information and reduced the ability to provide the highest quality customer service.
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Solution
Aspyra implemented an integrated Sage SalesLogix and Sage MAS 90 ERP solution to connect and improve sales, support, finance, and product development functions.
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Results
Streamlined and integrated business processes in sales, support, finance, and product development have resulted in smoother internal communications and increased customer satisfaction.
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We quickly settled on Sage SalesLogix because of its breadth of functionality.
— James Helms, Chief Operations Officer
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Big River Telephone Uses Sage SalesLogix
to Make Clear Connections with Customers
Industry: Telecommunications Product: Sage SalesLogix
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Challenge
Rapid growth caused Big River Telephone to outgrow its manual processes and suffer disconnects between back-office and customer-facing processes.
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Solution
Big River Telephone needed an integrated Sage SalesLogix and Sage MAS 90 ERP solution that connected sales, customer support, and back-office functions.
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Results
Big River Telephone received a Gartner Excellence Award, a Technology ROI Award, and expanded service capability while maintaining a 98.6% rating for excellence in customer service.
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We looked at other software, but only Sage SalesLogix met our needs.
— Kevin Cantwell, President
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Sage SalesLogix Helps BCBST
Cut Sales Quote Development Time in Half
Industry: Healthcare Product: Sage SalesLogix
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Challenge
BCBST needed to replace a homegrown contact manager with a full-featured CRM solution that could be tailored to meet changing business needs. It also had to be affordable and easily adopted by salespeople.
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Solution
BCBST chose Sage SalesLogix to meet current needs as well as update and improve business processes, increasing sales team efficiency and ability to share customer information.
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Results
Quote development time was cut in half, critical sales information is now easily shared, the web-based solution is rolling out to brokers statewide, and back-office integration is being phased in.
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When we trained people and they saw what Sage SalesLogix could do for them—the time it could save—they really went for it. We have definitely increased productivity and proficiency, and cut down on manual work.
— Andrea Cooling, Marketing Consultant and Project Manager
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Cabot Corporation Turns to Sage SalesLogix
for Single Customer View
Industry: Manufacturing Product: Sage SalesLogix
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Challenge
Cabot Corporation needed to integrate the company's disparate databases to provide on view of customers in all four company regions and achieve user acceptance.
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Solution
Cabot Corporation rolled out Sage SalesLogix to the four regions and integrated the CRM solution with the company's J.D. Edwards ERP software.
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Results
A single Sage SalesLogix database provides one view of the company's customers; standardized reports on opportunities, sales, and shipments can now be generated and distributed to managers worldwide.
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Because of employee buy-in and the flexibility of the Sage SalesLogix software, the roll-out went very smoothly. The CRM system has been running in some regions for more than a year now, and we have had no major issues to deal with.
— Kedar Murthy, Director of Global Sales, Technical Service, e-Business
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CNL Investment Company:
"Vision Creating Value" with Sage SalesLogix
Industry: Finance Product: Sage SalesLogix
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Challenge
Manual contact and sales tracking system offered only rudimentary customer relationship capabilities and made sales management cumbersome.
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Solution
Sage SalesLogix was deployed to 30 mobile wholesalers on Compac TC1000 Tablet PCs and to 80 home office employees to manage the entire sales cycle.
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Results
Sage SalesLogix provided the common infrastructure necessary to manage growth for a sales team that tripled, and a ten-fold increase in sales—bringing revenues to more than $2 billion for the year.
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Over the last several years our sales team tripled and our sales increased ten-fold. With Sage SalesLogix we were able to manage this growth and yet preserve our trademark customer-centric focus.
— Constantine Blinkov, Director of Business Infrastructure
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California Real Estate Company CRM Makeover
Streamlines Operations
Industry: Real Estate Product: Sage SalesLogix
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Challenge
Entry-level CRM solution lacked the required reporting, automation, mobility, and accessibility needed for visibility across business departments.
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Solution
Sage SalesLogix, Sage SalesLogix Visual Analyzer, and Sage SalesLogix Mobile teamed-up to offer CORE all the functionality required of a realty company that buys, sells, and manages commercial and multi-family real estate.
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Results
CORE now has all records in one database. Outside agents have instant 24-hour access to the solution on their mobile devices. Reporting is preformatted and automated—providing data in a visual format that is easy to read.
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It is important for us that any solutions we use operate exactly the way we do. One of the reasons I was sold on Sage SalesLogix is that it is a highly customizable solution ...
— Gary Davi, Chief Information Officer
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Sage SalesLogix Drives Successful Customer Relationships
for Dollar Thrifty Automotive Group
Industry: Transportation Product: Sage SalesLogix
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Challenge
Several stand-alone versions of contact management software prvented department-wide data sharing and limited growth potential. The company needed a CRM system with the capability of remote access.
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Solution
Sage SalesLogix was selected for its intuitive navigation, scalability, customization capabilities, and ease of integration with web and ERP applications.
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Results
Automotive lead gathering from the company's website puts leads in representatives' hands sooner. Data sharing between departments allows the company to deliver a consistent message to customers. Sales management tools help identify areas for improvement.
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The remote access and data synchronization capabilities in Sage SalesLogix are very strong. Combine that with its intuitive navigation, scalability, and customization flexibility and it came out the winner.
— Kristi Benton, Manager
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Mortgage Lenders of America Selects
Sage SalesLogix Over Salesforce to Drive Business
Industry: Finance Product: Sage SalesLogix
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Challenge
Mortgage Lenders of America needed a CRM system that would support their efforts of managing leads, as well as generating new ones.
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Solution
Sage SalesLogix provided a method for tracking leads and the ability to pull data based on lead type. The solution also provided tools to better manage the business and employees.
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Results
Sage SalesLogix provided Mortgage Lenders of America with a more efficient and accurate method of managing leads and calculating their rate of return. Plus, it helped streamline processes and improve productivity.
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In addition to Sage SalesLogix, we considered Salesforce, but chose Sage SalesLogix because it was more economically feasible in comparison, and its customizable features were superior to Salesforce.
— Philip Kneibert, President and Managing Member
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Unique Vacations, Inc. Improves Travel Agent and
Customer Relationships with Sage SalesLogix
Industry: Travel Product: Sage SalesLogix
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Challenge
This operator of all-inclusive resorts needed a CRM solution that would support communication between multiple locations and sales channels across North and Latin America.
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Solution
Sage SalesLogix provided the organization with a more efficient solution for managing customer relationships and a better method for storing and obtaining customer information.
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Results
UVI is able to better communicate across multiple sales channels, better manage opportunities in the pipeline, and make better decisions.
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My experience with Sage SalesLogix has been absolutely phenomenal.
— Gary Sadler, Senior Vice President, Sales
