Support Programs

Sage Business Care: Our focus is your success.

There's no better way to protect and extend your software investment than with a Sage Business Care support plan. We deliver value to your organization by helping you reduce the time, resources, effort, and cost of operating your Sage solution.

As trusted advisors, Sage takes the time to get to know you and we never stop looking for ways to improve your software. We'll help you understand how your solution improves business efficiency and ensure that you learn from every interaction with us. You'll also benefit from user-driven product enhancements that keep you competitive.

With Sage, you receive professional assistance when you need it—whether by accessing our world-class phone support, online chat, 24/7 online knowledgebase, or our extensive network of business partners, and certified consultants.

Contact your Sage Business Partner¹ or call 866-898-2378  for additional information

Learn more about Sage Business Care

Don't Miss These Value-Added Services:

Software Developer's Kit (SDK) Support
Adding SDK Support to your Sage Business Care plan entitles you to receive assistance from Sage SalesLogix SDK Analysts skilled at resolving Sage SalesLogix customization issues. Among other benefits, these analysts will help you:

• Deepen your understanding of functions and parameters listed in Sage SalesLogix function calls
• Troubleshoot errors related to Sage SalesLogix function calls
• Troubleshoot Sage SalesLogix scripting issues
• Analyze relationships in the Sage SalesLogix database
• Learn more about using the Sage SalesLogix API as a COM Object

Remote SalesLogix Administration (RSA)
Your RSA acts as a "virtual employee" who works with your IT team to remotely diagnose and assess issues, and to help prevent system problems with consistent diagnosis and maintenance.

Your RSA also:

• Consults with you on best practices for better data management
• Performs general and targeted system diagnostics aimed at issue resolution
• Applies hot fixes and service packs
• Proactively monitors your Sage SalesLogix database to maintain data integrity
• Establishes database backup and maintenance procedures
• Performs routine Sage SalesLogix and database management tasks for peak system performance

Contact your Sage Business Partner¹ or call 866-898-2378.

¹Business Partners are third-party vendors. Sage and its affiliates are in no way liable or responsible for claims made related to the services provided by third-party vendors.
²Offer cannot be combined with other promotions or discounts. 10% discount is based off of MSRP. The offer excludes maintenance and support, Sage KnowledgeSync, Sage SalesLogix Advanced Analytics, Sage SalesLogix E-marketing, Professional Services, and any training classes.
³Sage Customer Support Analysts are available to assist you during Support operating hours (9 a.m. to 7 p.m. Eastern, Monday through Friday, excluding holidays). Gold plan customers receive emergency phone assistance for five critical cases after operating hours. Sage SalesLogix Cloud customers receive emergency site outage assistance through SageCloudAfterHours@Sage.com after operating hours.
⁴Virtual Classroom discount excludes developer's courses.