Customer Support Resources

At Sage Nonprofit Solutions, we’re passionate about serving our customers and helping them fulfill their missions. That’s why your Business Care plan provides you with access to a variety of valuable support resources so that you can get the help you need when you need it.

Select each section title below to view more detail.

Knowledgebase (KB) – Your 24x7 self-service resource

The Sage Customer Support team is dedicated to empowering you to find solutions at your fingertips. Benefit from industry-standard Knowledge-Centered Support best practices that focus on rapid creation and sharing of knowledge from our Sage collective experiences.

How to access:
Register for and log on to the Sage Customer Portal. Select the desired product (if you have more than one Sage product), and click on the “Search the knowledgebase” link.

For more information, view these short videos:

How to Register for the Sage Customer Portal

How to use the KB

Availability: 24x7

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Social Community – Search for solutions and share knowledge

The product support forums are a great place to search for solutions, ask questions, get answers, and share your knowledge and experience.

How to access:
Register for and log on to the Sage Nonprofit Community. Then select Forums from the Community menu.

For more information, view the video or visit our Community FAQs page:

How to register for the community

Community FAQs

Availability: 24x7

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Online Chat Support - The choice for quick Q&A

Online chat support is a great choice for “quick questions” and lower-complexity issues. It’s typically a faster response than phone support.

How to access:
Register for and log on to the Sage Customer Portal. Select the desired product (if you have more than one Sage product), and click on the “Chat Support” link.

For more information, view this short video:

How to Register for the Sage Customer Portal

Availability: Chat support is available for selected products Monday to Friday (excluding holidays) from 10 a.m. to 4 p.m. CT

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Web Tickets - Create an online support case

Create Support cases online – great for non-urgent support issues for which you did not find a solution using self-service options.

How to access: 
Register for and log on to the Sage Customer Portal. Then click the “Cases” tab at the top.

For more information, view this short video:

How to Register for the Sage Customer Portal

Availability: Cases may be created 24x7. A Customer Support Analyst will respond during normal business hours.

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Phone Support - Speak with a customer support analyst

Speak one-on-one with one of our awesome Customer Support Analysts.

How to access:
Call 1-800-945-3278 or 1-949-923-3953

Availability: Monday to Friday (excluding holidays)

• Fund Accounting and Grant Management | 7 a.m. to 7 p.m. CT, with extended hours until 11 p.m. CT for premium plans.
• Sage Fundraising | 7 a.m. to 6 p.m. CT

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Supported Topics

Our Customer Support analysts will assist you in getting the most value out of your software investment by:

• Troubleshooting problems you may encounter when installing or using the software
• Providing clarification for aspects of the software you’ve been trained on but find confusing
• Offering suggestions for the most effective ways to use the software
• Providing you with or directing you to the appropriate resource to assist you
• Providing guidance on how to recover from mistakes

Rest assured, Sage can help you with topics that fall outside the scope of your Business Care plan. Sage-authorized Business Partners (BPs) and our own Professional Services and Learning Services teams offer a wide variety of services to assist with your organization’s needs.
For additional information or clarification, please refer to the supported topics documentation.