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Sage Nonprofit Solutions Support Resources

At Sage Nonprofit Solutions, we’re passionate about serving our customers and helping them fulfill their missions. That’s why your Business Care plan provides you with access to a variety of valuable support resources so that you can get the help you need when you need it.

Select each title below to expand and view the resource details.

Knowledgebase (KB) - Your 24x7 support resource

When you need support, we recommend checking the KB first. Our Sage Customer Support team is dedicated to empowering you to find solutions at your fingertips.

How to access: Register for and log on to Sage Software Online. Then click “SUPPORT” and the KB links will be on the right-hand side.

For more information, view these short videos:

Availability: 24x7

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Community Forums - Search for solutions and share knowledge

The product support forums are a great place to search for solutions, ask questions, get answers, and share your knowledge and experience.

How to access: Register for and log on to the Sage Nonprofit Community. Then select Forums from the Community menu.

For more information, view the video or visit our Community FAQs page:

Availability: 24x7

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Online Chat Support - The choice for quick Q&A

Online chat support is a great choice for “quick questions” and lower-complexity issues. It’s typically a faster response than phone support.

How to access: Select the appropriate link below for Live Chat Assistance:

Availability: Monday to Friday (excluding holidays) from 10 a.m. to 4 p.m. CT

Customer Support Notification - Chat Hours Availability

During the month of January, chat hours for Sage Fund Accounting and Sage Grant Management are extended from 7 a.m. to 7 p.m. CT.

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Web Tickets - Create an online support case

A web ticket is a support case you create online. This is a good choice for when you have a non-urgent support issue and cannot find a solution using self-service options.

How to access: Register for and log on to Sage Software Online. Click “SUPPORT”, then on “Create a support case online”.

For more information, view this short video:

Availability: Cases may be created 24x7. A Customer Support Analyst will respond during normal business hours.

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Phone Support - Speak with a customer support analyst

Speak one-on-one with one of our awesome Customer Support Analysts.

How to access: Call 1-800-945-3278 or 1-949-923-3953

Availability: Monday to Friday (excluding holidays)

  • Fund Accounting and Grant Management | 7 a.m. to 7 p.m. CT, with extended hours until 11 p.m. CT for premium plans.
  • Sage Fundraising | 7 a.m. to 6 p.m. CT
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Supported Topics

Our Customer Support analysts will assist you in getting the most value out of your software investment by:

  • Troubleshooting problems you may encounter when installing or using the software
  • Providing clarification for aspects of the software you’ve been trained on but find confusing
  • Offering suggestions for the most effective ways to use the software
  • Providing you with or directing you to the appropriate resource to assist you
  • Providing guidance on how to recover from mistakes

Rest assured, Sage can help you with topics that fall outside the scope of your Business Care plan. Sage-authorized Business Partners (BPs) and our own Professional Services and Learning Services teams offer a wide variety of services to assist with your organization’s needs.

For additional information or clarification, please refer to the supported topics documentation.