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Product Support

  • Online Community

    Search for solutions, ask questions, get answers, and share your knowledge and experience. Available 24x7 Join

  • Knowledgebase & Customer Portal

    Search the knowledgebase for your product; Chat with a support analyst during business hours (selected products); Log a web ticket - answered during business hours; Update web tickets online; Portal availability 24x7 Logon

  • Support Chat

    Support chat is available for selected products M-F 10 AM - 4 PM CT, excluding holidays. After logging in to the Customer Portal, select the Support Chat link for your product. Chat

  • Call Support

    Available M-F excluding holidays; Sage 100 Fund Accounting & Sage Grant Management | 7 AM – 7 PM CT, with extended hours until 11 PM CT for premium plans; Sage Fundraising | 7 AM - 6 PM CT

    1-800-945-3278

Are you a Sage Partner? If so, please visit the Partner Resources page.

Training & Support Resources

Receive Training

Training Resources

We offer a variety of training options to best suit your needs. Visit us at Sage University for a complete list of courses available for your Sage Nonprofit solutions. Training options include:

  • Real-Time Learning
  • Classroom Training
  • Custom Training
  • Annual Customer Conference
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Support Resources

Our Sage Business Care plans provide you with the technical expertise you need to keep your Sage Nonprofit solutions running smoothly.