Partner Support Resources

As a Sage Nonprofit Solutions partner, you have access to a variety of valuable support resources to get the help you need when you need it.

Are you a customer? If so, please visit the Support Resources page for Customers.

Select each section title below to view more detail.

Knowledgebase (KB) – Your 24x7 self-service resource

The Sage support team is dedicated to empowering you to find solutions at your fingertips. Benefit from industry-standard Knowledge-Centered Support best practices that focus on rapid creation and sharing of knowledge from our Sage collective experiences.

How to access:
Register for and log on to the Sage Partner Portal. Then click “Nonprofit Partners Knowledgebase” in the Online Resources section.

For more information, view this short video:

How to use the KB

Availability: 24x7

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Social Community – Search for solutions and share knowledge

The product support forums are a great place to search for solutions, ask questions, get answers, and share your knowledge and experience.

How to access:
Register for and log on to the Sage Nonprofit Community. Then select Forums from the Community menu.

For more information, view the video or visit our Community FAQs page:

How to register for the community

Community FAQs

Availability: 24x7

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Online Chat Support - The choice for quick Q&A

Online chat support is a great choice for “quick questions” and lower-complexity issues. It’s typically a faster response than phone support.

How to access:
Register for and log on to the Sage Partner Portal. Then, from the Support tab, select Live Chat.

Availability: Monday to Friday (excluding holidays) from 10 a.m. to 4 p.m. CT

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Web Tickets - Create an online support case

Create Support cases online – great for non-urgent support issues for which you did not find a solution using self-service options.

How to access: 
Register for and log on to the Sage Partner Portal. Then click “Create a Support Ticket” in the Work in the Partner Portal section.

Availability: Cases may be created 24x7. A customer support analyst will respond during normal business hours.

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Phone Support - Speak with a customer support analyst

Speak one-on-one with one of our awesome Customer Support Analysts.

How to access:
Call 1-800-945-3278 or 1-949-923-3953

Availability: Monday to Friday (excluding holidays)

• Fund Accounting and Grant Management | 7 a.m. to 7 p.m. CT, with extended hours until 11 p.m. CT for premium plans.
• Sage Fundraising | 7 a.m. to 6 p.m. CT

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Supported Topics

Our Customer Support analysts will assist you in getting the most value out of the customer’s software investment by:

• Troubleshooting problems you may encounter when installing or using the software
• Providing clarification for aspects of the software you’ve been trained on but find confusing
• Offering suggestions for the most effective ways to use the software
• Providing you with or directing you to the appropriate resource to assist you
• Providing guidance on how to recover from mistakes

For additional information or clarification, please refer to the supported topics documentation.