Turn Crisis Into Opportunity With Superior Customer Service
3/1/2013 8:00:00 AM
Executive Vice President of Customer Experience Brad Smith contributed this piece discussing what small businesses should do in a crisis situation in order to ensure that they provide an extraordinary customer experience and that they do not handle themselves the way Carnival Cruise Lines has in 2013. This has continued to be published throughout March in many publications, including: ChiefExecutive.net, Transaction News, Destination CRM, BusinessNewsDaily, Business Tips, and more.
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