Turn Crisis Into Opportunity With Superior Customer Experience
2/1/2013 8:00:00 AM
Executive Vice President of Customer Experience Brad Smith contributed this piece discussing what small businesses should do in a crisis situation in order to ensure that they provide an extraordinary customer experience and that they do not handle themselves the way Carnival Cruise Lines has in 2013. This was picked up in late February by the
Herald Tribune, after the first cruise ship incident, and received a lot more attention after the second and third Carnival incidents in March. Brad’s piece was published in Call Center Times, Customer Think, Financial Post, Herald Tribune, and Black Enterprise in February and March 2013.
Read the Article