Harry Rosen Inc. Wins Gartner & 1to1 Media CRM Excellence Award Supported by Sage SalesLogix System
Canadian high-end men’s clothing retailer wins gold award in sales effectiveness category at Gartner Customer 360 Summit
SCOTTSDALE, AZ (March 14, 2012)—Sage North America today congratulates Sage SalesLogix customer Harry Rosen, Inc., a Canadian high-end men’s clothing retailer, for winning the Gold Sales Effectiveness Award in Gartner & 1to1 Media’s 2012 CRM Excellence Awards program. Harry Rosen has captured 40 percent market share with a customer-focused sales strategy supported by Sage SalesLogix, Sage SalesLogix Mobile and Sage business partner Cowley Associates. The company successfully uses mobile CRM to help associates provide personalized service to clients in real time while they are in a store, and update them on new clothing items and events that match their specific interests. Harry Rosen, Inc. received its award today during a ceremony at the Gartner Customer 360 Summit in Orlando, Florida.
“Sage SalesLogix lets us service our clients to the fullest extent,” said Stephen Jackson, CIO for Harry Rosen Inc. Our point of sale, merchandising and e-commerce systems are integrated with Sage SalesLogix so we can pinpoint and respond to specific customer needs. We have the most advanced CRM system in retail today that gives our sales associates a tool they cannot get at any other retailer and our clients a high-touch experience they return for time and again.”
The Gartner & 1to1 Media CRM Excellence Awards spotlight organizations that take a customer-centric approach to improving their business performance and have seen exceptional results from doing so. A joint partnership between Gartner and 1to1 Media, the independent publishing division of Peppers & Rogers Group, the Gartner & 1to1 Media CRM Excellence Awards have established a standard of excellence for customer-focused organizations and honors those companies that provide value to customers and shareholders by effectively bringing together strategy, technology and execution to deliver ideal customer experiences. Winners are selected by a panel of judges, including Gartner analysts, 1to1 Media editorial staff and business and academic experts.
Harry Rosen Inc. has 700 employees accessing a customized Sage SalesLogix CRM system via the web and mobile devices to share 450,000 client records between 16 stores and identify clients by purchase preferences including how often each shops, average purchase price and brands most often purchased to provide recommendations that assist clients and increase sales. Associates also use Sage SalesLogix to schedule tasks such as suit tailoring and customer satisfaction follow-up calls, as well as for sending service and order pick-up reminders.
Sage SalesLogix—available for on-premises, Cloud and mobile deployments—provides businesses a complete view of customer interactions across sales, marketing, customer service and support functions so teams can collaborate and respond promptly and knowledgeably to customer inquiries and sales opportunities. Powerful process automation and a highly customizable platform help achieve stronger sales results. For more information call 800-643-6400 or visit www.sagesaleslogix.com.
About Harry Rosen
Harry Rosen Inc., Canada's premier men's wear retailer, was founded in 1954 by the man whose name the chain still bears, Harry Rosen Inc. has grown from a single 500-square-foot store in Toronto to become a powerhouse in Canadian retailing with 16 stores across the country, accounting for 40 percent of the Canadian market in high-end men's wear. Harry Rosen stores offer extensive collections of the world's finest men's wear labels including Brioni, Brunello Cucinelli, Tom Ford, Canali, Hugo Boss, Armani Collezioni, Ermenegildo Zegna, Dolce and Gabbana, Burberry, Salvatore Ferragamo, Prada, J.P. Tilford by Samuelsohn and more. For more visit www.harryrosen.com.
Sage is a leading global supplier of business management software and services for small and midsized businesses. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 12,300 people and supports more than 6 million customers worldwide. For more information about Sage in North America, please visit the company website at www.SageNorthAmerica.com. Follow Sage North America on Facebook, www.facebook.com/SageNorthAmerica, and Twitter, www.twitter.com/sagenamerica.
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