New interactive analytics dashboards deliver sales, marketing and support insights using Sage SalesLogix CRM data, and integrate with ERP, CTI/Telephony systems and web services
SCOTTSDALE, AZ (July 8, 2011)—Sage North America today announced Sage SalesLogix Advanced Analytics, a fully-integrated interactive analytics tool to help Sage SalesLogix CRM users make more informed business decisions. Customizable Sage SalesLogix Advanced Analytics dashboards let users work with data throughout their Sage SalesLogix systems as well as analyze information from CTI/Telephony and eCommerce systems, data bureau web services and other external sources. Sage SalesLogix Advanced Analytics is available now for Sage SalesLogix Cloud v7.5.4 users and will be available for Sage SalesLogix on-premises users later this summer.
"Organizations can use Sage SalesLogix Advanced Analytics to accurately and securely monitor performance across critical business functions," said Dan Wilzoch, senior vice president and general manager, Sage CRM Solutions. "Insights generated help teams improve their productivity by predicting outcomes, correcting processes as necessary, identifying best practices and focusing resources on the most profitable business opportunities.
Sage SalesLogix Advanced Analytics leverages a powerful TIBCO Spotfire® business intelligence engine to deliver visual and predictive analytics that are easy for users at every level of an organization to operate. TIBCO’s in-memory analytics enable rapid data analysis within Sage SalesLogix. Single sign-on user authentication and Spotfire security settings control access rights based on user and team profiles defined in Sage SalesLogix.
Sage SalesLogix Advanced Analytics helps users:
- Assess key sales performance metrics with pre-built dashboards covering sales by geography, historical sales and win/loss, sales forecasts and opportunity pipelines, trend analysis, top/bottom performers and productivity analysis.
- Measure marketing campaign effectiveness and identify campaign adjustments.
- Improve customer service and support with insights into ticket volume trends, open and closed tickets and ticket activities.
- Set interactive dashboard controls to define specific metrics, methods of calculation, and which types of data to display, among other parameters.
- View multiple graphically-rich charts and visualization tools including bar, pie and line charts, combination charts, tree maps, heat maps, scatter plots and bubble charts.
- Perform administration quickly and easily via the Sage SalesLogix Administrator and a flexible data mapping tool.
Sage SalesLogix Advanced Analytics will be demonstrated July 10th - 15th during Sage Summit, Sage North America’s customer and partner conference at the Gaylord National Hotel and Convention Center near Washington D.C.
Sage SalesLogix is available for Windows, browser-based and mobile clients and can be deployed on-premises or using Sage SalesLogix Cloud. Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service and support functions so teams can collaborate and respond promptly and knowledgeably to customer inquiries or sales opportunities. Powerful process automation and a highly customizable platform help businesses achieve stronger sales results.
Sage SalesLogix Advanced Analytics pricing for Sage SalesLogix Cloud starts at $350 per month total for the first ten users—volume discounts are available for as low as $10 per user per month. For more information call 800-643-6400 or visit www.sagecrmsolutions.com/analyticsinfo.
About Sage North America
Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. Sage North America employs 3,900 people and supports more than 3 million small and midsized business customers. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs 13,600 people and supports more than 6 million customers worldwide. For more information, please visit the Web site at www.sagenorthamerica.com. Follow Sage North America on Facebook®, http://www.facebook.com/SageNorthAmerica, and Twitter®, http://twitter.com/sagenamerica.
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Sage North America
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