Executive Vice President, Customer Experience
Brad Smith is executive vice president customer experience for Sage North America, responsible for developing all aspects of the Sage commitment to the customer experience from product design to the invoice experience and all touchpoints in between. Mr. Smith is responsible for all aspects of North American customer support.
Mr. Smith brings to Sage 18+ years of leadership in the web consumer, enterprise software, and communication service provider industries, spanning sales and marketing, product management and development, service architecture, and service/support delivery roles.
Prior to joining Sage, Mr. Smith was vice president of customer experience with Yahoo! where he developed a voice of the customer program designed to drive a “customer first” culture. He was also global vice president of Yahoo’s knowledge management and online support group chartered to continuously improve the online help experience. He is a member of the Forrester Customer Experience Leadership Council, the Support Services Advisory Board of the Technology Services Industry Association, and on the board of directors of the Consortium for Service Innovation. He previously held senior leadership roles with Symantec, Openwave, and Verisign and business development and program management positions with InQuira, Oracle, Lockheed Martin, and others. He graduated from the University of Central Florida with a BSBA degree in General Business Administration.