Q: Why are you changing the Sage product names?
A: Sage has long been committed to providing small and midsized businesses with high-quality business software solutions. Over the past few years, we have made significant investments in creating common support services like Sage Business Care and Sage Advisor technology to help you get the most out of your software investments, making connected services like Sage Payment Solutions available to help you increase the effectiveness of your front and back office, and significantly improving the quality of web, phone, and community support resources to deliver a superior customer experience. In the year ahead, this trend will only continue as we build even greater strength and consistency in the Sage portfolio of solutions.
To help signify this new level of capability, Sage is evolving its brand strategy to build a strong master brand that exemplifies our commitment to a superior customer experience. This strategy includes renaming many of our core product offerings under the Sage 50, Sage 100, Sage 300, and Sage 500 banners, which in turn helps simplify finding additional Sage solutions that are the right fit for your business, when and if you need them, at any stage in your business growth cycle.
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Q: What do the numbers stand for in the product names? Why a number and not a name?
A: Numbers are often used in naming architectures that seek to emphasize the master brand. Examples range from Seattle’s Best Coffee to luxury car brands to many technology hardware firms. In our case, this approach helps to emphasize the Sage brand and our goal held in common across all of our products to deliver a superior experience. At the same time, the numbers help to identify the increasing levels of functionality or sophistication of the product lines. They help to make clear which products are most suitable for a business at different stages of the business growth cycle.
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Q: How are Sage numbered products different from what Sage offered in the past?
A: Our products are still the same software that you use and trust today, from the easy-to-use, easy-to-implement small business accounting systems to our most complex configurable offerings. For our customers, the efficiencies gained from uniting under the Sage name will result in future product innovations and streamlined delivery of support and services for your business.
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Q: Do my current versions of Sage products still work?
A: Yes, your current products will continue to work as they always have. Keep in mind that our obsolescence policy will affect which product versions will be supported in the future. Existing support policies for your Sage product remain in effect.
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Q: Have my subscriptions such as Sage Business Care, Payroll, Credit Card Processing, or other connected services changed?
A: You will experience no disruption to your current services or subscriptions.
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Q: Have prices and subscriptions changed?
A: Price and subscription service changes are not affected by the name change. We determine these based on current market conditions as well as the cost of maintaining our products and services to the highest standards possible.
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Q: Does this change how I get my software? Will my purchase experience be the same or different?
A: There are no expected changes to how you acquire your Sage software. Plus, we are always looking for ways to make your purchase experience better.
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Q: Why aren’t the names of other Sage products I use, like Sage ACT! and Sage DacEasy, changing?
A: With some products, such as Sage DacEasy, our business strategy is to support our existing customer base rather than attracting new customers; in this case, it makes sense to retain the familiar product name.
In a few cases, such as Sage ACT! and Sage SalesLogix, the products are positioned differently internationally, and it is more challenging and more confusing for our customers to change the name in these diverse markets.
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Q: Is it now easier to integrate with other Sage products?
A: In the short term, there will be no changes to product integrations. However, Sage is working on future improvements to product integrations and easier migration within each product line.
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Q: Are there additional benefits of using Sage products now due to the name change?
A: Sage is constantly improving our products. This heritage of rich feature improvements will continue, along with the benefits of Sage-wide tools, such as Sage Advisor, Sage Business Care, and the Business Intelligence module in Sage products, which help you work more efficiently, make more informed business decisions, and get the most out of your software investment.
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Q: Do you have a list of the new names for each of the current Sage products and services?
A: View the complete listing of all the products and services.
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Q: How about the Sage websites and social media sites? Have they been renamed? How can I find them?
A: We are changing the name of the affected product websites and of the various social media channels. In addition, we have developed a plan to help bridge the transition between old and new product names, especially for the various search engines. We’ll find various ways to communicate this to you so you can continue to engage with us through the Internet at: NA.Sage.com
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Q: Do SAN members or Solution Providers need to recertify under the new names?
A: Certifications are not affected by the name change.
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Q: Have older versions of the products changed their names to the new numbered brand? If so, how do I search for service packs, Knowledgebase articles, and so on?
A: Older versions of the product will retain their original names. The Knowledgebase will be updated to include both old and new names for searches. For most products it will be as simple as adding both names to the pull-down menu.
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Q: I understand that Sage Simply Accounting and Sage Peachtree are both now named Sage 50. What’s the difference? And how can I make sure I get the right product?
A: The two different products retain all the individual features and functionality they originally had. Over time we hope to work more efficiently and share the best ideas from both products. However, they’ll continue to address the needs of customers in the two countries, Canada and the United States.
To avoid confusion and to help you choose the correct product for your business, look for the designations “U.S. Edition” and “Canadian Edition” attached to the product names and descriptions. There continues to be distinct packaging and graphics for the two products, and we are limiting the marketing of each to its specific geography. This will ensure we present the best solution to our customers based on their location.
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Q: I recently purchased the Sage Simply Accounting Spanish/Bilingual edition in the U.S. Can I still get upgrades, and what is that product going to be called?
A: The current Sage Simply Accounting product that is available in the U.S. is primarily for our Spanish-speaking customers. We will continue to support this product, and its new name will be Sage 50 Accounting—Spanish/English Edition.
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Q: There’s a Sage 50 U.K. version. Does Sage 50 incorporate some of that functionality?
A: The Sage 50 product in the U.K. is a distinct and separate product that is designed for small businesses in the U.K., just as Sage 50 Accounting—U.S. Edition and Sage 50 Accounting—Canadian Edition are designed for businesses in the U.S. and Canada respectively. Each maintains its distinct features and functionality.
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