3 signs to look for when client relationships aren't working
May 30, 2013
Many property management professionals are expert at bringing in new clients, but sometimes relationships don't pan out. Every encounter with a potential customer is different and there is no set script property managers can use to get people to work with them. This is why Inc. magazine listed a few tell-tales signs that can help point out when a client relationship isn't going to work:
They look unimpressed
Everyone has their idea for what would be a dream scenario when working with a property management professional, and sometimes it's just not the right combination of management provider and building owner. This can be identified fairly early when meeting with a client based on if they act excited about certain services you provide.
However, it's important to not take these instances personally as they are a deviation from the norm. Property managers who have been around the industry for a while understand that their proposal isn't going to work on everyone, and they have to look for their next clients without dwelling on rejection.
Conversation hits a rough spot
When developing a certain rapport with a client, it's easy to see when the conversation flows from one thing to the next and they are genuinely happy to be involved in the discourse. Realistically this situation isn't going to happen every time and it's okay to admit defeat when the lines of communication simply aren't there. Forcing conversation is difficult and something many property management professionals don't want to do.
Building owners who are looking for someone to manage their properties often approach their business in a certain way and if you have trouble reading the situation and come in with the wrong approach, relationships can become quickly fractured. There are other instances where you simply cannot provide the services needed by prospects, and it's perfectly suitable to tell them that and move on.