Support
We respond quickly to inquiries received via our toll-free number and secure client portal pages. Our technical support center is staffed with a knowledgeable, talented, and dedicated team.
World-class Support
Recognized by Software Support Professionals Association (SSPA) for following best practices and setting high standards in responding and resolving customer questions, Sage customer support is a world-class organization. We provide you with fast, friendly and effective solutions whether you call into our telephone support center or use our online resources.
Customer Support Center
Even the best products and processes need talented and motivated people to back them up. That’s especially true for back office accounting and operations software for the construction and real estate industries. You need a trusted partner to help you navigate this constantly changing environment. Our technical support center, based in Oregon, fields calls Monday through Friday, 6 a.m. to 5 p.m. Pacific time. Using proven processes, our highly trained technical support staff works to provide a rapid response and bring efficient resolution to your inquiries.
Customer Satisfaction
At Sage, we are committed to putting your needs first and we do that by employing a comprehensive customer satisfaction program. Sage routinely conducts surveys as a follow-up to support cases to ensure that issues were brought to resolution to the satisfaction of the customer. The results from the surveys influence management goals for the performance and productivity of customer support. Customer satisfaction is monitored daily to ensure the consistent delivery of exceptional service in each and every customer interaction.
Remote Access
We utilize remote access software to provide a secure connection and collaboration tool for customers with high speed Internet connections. When you have an issue that requires help beyond the telephone, our support analysts can use our remote access software to securely link to your system.
Customer Relationship Management
Our telephone system routes your calls to the most appropriate analyst. Upon receiving your call, the analyst accesses a customer relationship management system that provides a 360-degree view of your account, including a detailed history of previous support service calls. We regularly review call activity for quality service delivery. We also evaluate customer needs and how best to meet them by pinpointing areas where more training may be needed or tracking intermittent hardware problems so they may be addressed.
Online Support
For maximum convenience, you can log support service requests online. You'll receive the same comprehensive support, and as with our technical support call center, we most likely will be able to solve problems on the first contact. Access to the online Technical Support Knowledgebase is available 24/7 to help customers self-serve and search for answers to thousands of questions. In addition, customers can join a community of users through the online forum.
Get the security, confidence, and peace of mind that come from knowing that whenever you need help, you’ve got great customer support behind the product. Whether talking directly to one of our analysts or using our online services, you can be assured of knowledgeable resources to achieve a satisfactory outcome.
