Terms and Conditions
A case is a single support issue or question logged with Sage. Even if the issue requires multiple calls to resolve it will count as only one case and a call requesting assistance with more than one issue will count as more than one case (e.g., one call requesting assistance on four issues will count as four cases). On your initial call, the analyst will give you a case number. Please refer to this case number when you require further assistance directly related to this issue.
Single All-Encompassing Expiration Date
Sage has incorporated a single ClientCare Plan expiration date for each client. All Maintenance & Support Plan expiration dates tie to the initial expiration date (based on first purchase date or initial enrollment date). This provides a more efficient method to track and administer policy renewal.
If your ClientCare Plan has lapsed for one day or more and you wish to renew, you will be subject to price increases and/or subscription charges for the lapsed time. Your total cost will be the current year, plus any lapsed time and/or price increases. Effectively, you will be paying for enhancements and improvements made to the software during the period you were not on a ClientCarePlan. You will gain access to the benefits of these improvements upon renewal.
Plans Are Nonrefundable
All purchases of ClientCare Plans are final. Sage is not responsible for underutilized plan benefits.
Maintenance and Support Plans are renewable through either Sage or your Sage Authorized Reseller. For your convenience, Sage offers monthly payment options and an automatic renewal process.
A Current ClientCare Plan is Required to Receive Support, Upgrade to a new version or Purchase New Modules and/or Users
Current ClientCare Plan subscribers are provided with product updates and critical technical information as they become available. Maintaining a current plan also permits you to receive support and purchase additional functionality and features. Without a current plan, you will not have access to this information, nor these products.
Warranty Disclaimers and Limitation of Liability
THE CLIENTCARE SUPPORT PROGRAM SERVICES ARE PROVIDED "AS IS". SAGE EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL REPRESENTATIONS, WARRANTIES, CONDITIONS AND GUARANTEES OF ANY KIND OR NATURE WHATSOEVER, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES, CONDITIONS OR GUARANTEES (I) OF MERCHANTABILITY, (II) OF FITNESS FOR A PARTICULAR PURPOSE, OR (III) OF NON-INFRINGEMENT OF PROPRIETARY OR INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD. SAGE SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, RESULTING FROM THE USE OF OR INABILITY TO USE THE CLIENTCARE SUPPORT PROGRAM SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SOFTWARE PROGRAMS SUPPORTED, EVEN IF SAGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES