Live Chat Assistance
Live Chat Assistance
Who can use Live Chat Assistance?
Access to Live Chat Assistance varies based on day and time, your product and/or warranty or support plan. If you see a message that chat is closed or missing, it is after hours or you selected a category of chat that is included in a Sage Business Care plan subscription and requires a prior login onto the Sage Customer Portal.
Customer Service Live Chat assistance is free for everyone and provides non-product support assistance.
Customer Service Live Chat hours and availability:
Mon-Fri 8:30 AM to 8:00 PM Eastern. Some exceptions apply.
Sage Business Care Customer Support Features (Log on Required)
Sage 50 customers with a warranty or Sage Business Care plan subscription are entitled to use advanced features of the Sage Customer Portal such as:
- Sage 50 Product Support Live Chat Assistance
- Submit Online Technical Product Question Cases
If you would like to purchase a plan that includes Sage 50 Product Support Chat and access to submit online cases, simply contact us at (877) 481-0341.
How do I log on to access Customer Support Features included in my Sage Business Care plan?
Sage Customer Portal Access:
Sage Customer Portal accounts are now utilized to enable Live Chat Assistance or submission of Online Technical Product Question cases. If you don’t currently have a Sage Customer Portal account set-up, you will have the option to create an account associated with your new ten-digit Sage Customer Account ID, which starts with the number 4 (i.e., in format of 400xxxxxxx).
Sage 50 customers with a warranty or Sage Business Care plan subscription can log onto the Sage Customer Portal to access these features. Unless you log on, Customer Support related features on the portal will not be available to you. Please see the Frequently Asked Questions featured on the Sage Customer Portal for further assistance for logging on to your account.
You can verify if you are logged on by looking at the “Welcome” greeting followed by your name within the banner at the top of the Sage Customer Portal. If the “Welcome” greeting is followed by the word “Guest”, you are not logged on to your account and Customer Support related features will not be available to you.
Product Support Chat (logon required)
Available to customers with a Sage 50 support plan (Hours Mon-Fri 8:30 am to 8:30 pm Eastern time; some exceptions apply.). Please log on to the Sage Customer Portal first. After doing so, ensure that Sage 50 is selected from the My Products select solution filter, then click the Chat with a Support Analyst link under the Open a Support Case option at the bottom of the window.
You will then be transported to the Contact page. Click the Customer Support Chat link to initiate a chat session with a customer support representative.
Customer Service Chat
Available to all customers for non-product support (non-technical) questions only. Click the Customer Assistance link at the top of this page to access the Customer Portal.
(Hours Mon-Fri 9 am to 8:00 PM Eastern time)
Online Technical Product Question Cases
Online Technical Product Question Cases can be submitted to ask technical support questions regarding your Sage products. If you have an active Sage Peachtree warranty or Sage Business Care plan subscription, you can submit a Technical Product Question case after logging on
to the Sage Customer Portal then clicking on the Cases tab. All submitted cases generate a response from Sage. Within the Sage Customer Portal you also have the ability to search, update, and print previous cases submitted online.