Knowledgebase and Live Chat Assistance
The Sage for Small Business Knowledgebase does not require a logon. We've got answers to your most frequently asked Sage 50 Accounting questions! Search by product, category, keywords, Answer ID or phrases. You can even give us feedback on answers and suggest new answers.
Knowledgebase
Available 6 a.m. to 5 p.m. PT Weekdays
Please note that our call centre is closed on .
Supported Topics
Our Customer Support analysts will assist you in getting the most value out of your software investment by:
- Troubleshooting problems you may encounter when installing or using the software
- Providing clarification for aspects of the software you've been trained on but find confusing
- Offering suggestions for the most effective ways to use the software
- Providing you with or directing you to the appropriate resource to assist you
- Providing guidance on how to recover from mistakes
For additional information or clarification, please refer to the supported topics documentation.
If you are not current on a support plan or have not registered a new Sage 50 Accounting product in the last 60 days, you will be offered the opportunity to purchase a plan so that we can assist you.
Sage 50 Accounting Certified Consultants: access the Knowledge Centre and Advanced Features.
Who can use Live Chat Assistance?
Access to Live Chat varies based on day/time, your product and/or warranty or support plan. If you see a message that permission is denied, it is after hours or you selected an option that requires a prior login.
Customer Service Chat
Available to all customers for non-product support questions only. Get more information about items handled by Customer Service.
Product Support Chat
Available to customers with a current Sage Business Care plan. Sage 50 Accounting Product Support Chat is an Advanced Feature that requires a Sage Business Care plan.
Sage Customer Portal accounts are now utilized to enable Live Chat Assistance or submission of Online Technical Product Question cases. If you don’t currently have a Sage Customer Portal account set-up, you will have the option to create an account associated with your new ten-digit Sage Customer Account ID, which starts with the number 4 (i.e., in format of 400xxxxxxx).
"Getting Started" Support Chat
Available to customers who have registered their Sage 50 Accounting product in the last 60 days (Some exceptions apply.) Sage 50 Accounting "Getting Started" Support Chat is an Advanced Feature that requires registering a new Sage 50 Accounting product in the last 60 days.
How can I verify that I am entitled to use Live Chat Assistance?
First verify that you are within operating hours for chat (above). Next, check to see if the type of chat you desire requires a prior login.
After you have done this, if you are still not able to begin a chat session, please contact Customer Service and a Representative will assist you.
If you would like to purchase a support plan that includes Sage 50 Accounting Product Support Chat, call 1-888-261-9610. to speak to one of our Customer Sales Representatives.
back to Support
Sage 50 Accounting 2012 Holiday Schedule:
- Monday, January 2, 2012
- Friday, April 6, 2012
- Monday, May 21, 2012
- Monday, July 2, 2012
- Monday, August 6, 2012
- Monday, September 3, 2012
- Monday, October 8, 2012
- Monday, November 12, 2012
- Tuesday, December 25, 2012
Chat with Sage 50 Accounting Analysts
Available:
6 a.m. to 5 p.m. PT Weekdays
Please note that our call centre is closed on .
If you need to:
- resolve an error message
- get general troubleshooting help
- fix data-related problems
Find a solution in our knowledgebase
Sage Customer Portal accounts are now utilized to enable Live Chat Assistance or submission of Online Technical Product Question cases. If you don’t currently have a Sage Customer Portal account set-up, you will have the option to create an account associated with your new ten-digit Sage Customer Account ID, which starts with the number 4 (i.e., in format of 400xxxxxxx).
