Customer Service
The members of our highly trained Customer Service Department are ready to help you with all of your non-technical needs. Customer Service Representatives are ready to take your call.
Call us at 1-888-222-8985 or visit the Sage Customer Portal.
Placing Orders
You may order your software without leaving your office. Our Customer Sales Associates would be happy to assist you. In addition, you may subscribe to any of our Sage Business Care plans.
Payment Options
Sage is pleased to accept the following methods of payment:
- Visa
- MasterCard
- American Express
- Discover (US only)
- Cheques
Note: Please remember, orders received without complete account information, order forms or quotations may be delayed.
Registering Software
Learn how to register your product online.
Third-Party Products
On occasion a third-party developer will create a product that will perform an extra function in conjunction with one of our products. Find out more online through a list of third-party solutions online or call Customer Sales at 1-888-261-9610.
Tracking Orders
Please remember that all credit card orders are subject to approval before your shipment will be sent. You must allow a full three weeks for credit card orders and six weeks for cheque orders before tracking your delivery.
If your order is shipped via Purolator, Priority Post or Airborne we can track the status of your shipment and ensure that your shipment is located and received by you as quickly as possible. If you have a tracking issue, please contact Customer Service at 1-888-222-8985.
Compliments/Concerns
Here at Sage we care about our clients. If you would like a team member to be commended on their exceptional customer service, or you would like to express a concern or idea, one of our Customer Service Representatives would be happy to listen. If you would like to put your compliments/concerns in writing, please complete our online Client Feedback form or fax them to 1-604-247-4814 and they will be forwarded on to the appropriate manager.
Change of Address
If you need to update your contact information, please visit our Update Profile page or call a Customer Service Representative at 1-888-222-8985.
