Depending on your business needs, we have three business care plans to choose from:

By using the most current Sage 50 software, you'll have the most efficient, most productive, and most insightful accounting tools at your disposal. Every Sage 50 release includes product enhancements and valuable new features, many of which were requested by customers just like you. Your Sage Business Care plan includes every product update of your product that is released while you are enrolled.

With Sage Business Care, you’ll be backed with expert support to help guide you through the full potential of your Sage 50 solution. Our highly trained support specialists can quickly resolve issues related to Sage 50 product: answer your “how to” questions, offer suggestions on the most effective ways to use the software, and guide you through tasks – from proper formatting for importing data to running basic reports.

We provide a number of ways to get in touch with Sage customer support specialists:

• Phone sessions: speak to a live support specialist by calling 1-888-522-2722 Monday to Friday, 6:00 a.m. to 5:00 p.m. PT.
• Live chat: connect with our support team in real-time for “quick questions”, Monday to Friday, 6:00 a.m. to 5:00 p.m. PT.
• Appointment Scheduling: if you’re a Platinum subscriber, you can schedule/view appointments online with support.
• Remote access assistance: our support specialists can virtually access your Sage 50 software allowing for faster issue resolution.
• Online tickets: submit online support ticket requests through the Sage Customer Portal 24x7 and we’ll respond in a timely manner.

Sage Business Care plans are available for all of our Sage 50 products. Learn more about our accounting software solutions or call a Sales Specialist at 1-888-261-9610.

With Sage Business Care you’ll automatically receive updates to the most up-to-date version of your solution as soon as it’s available. If your software is already set up to automatically detect new updates, you will be prompted to update your software when you launch Sage 50 Accounting. If you are not automatically prompted, follow the steps below:

1. Launch your Sage 50 Accounting software.
2. Under the Help menu, select Check for Product Updates.
3. Click the Download Now button.
4. Once the update has been downloaded, a screen will appear. Follow the directions on the screen.

Payroll updates are provided via download from within your Sage 50 product. Your product will prompt you when an update is available. If you are a current Sage Business Care Platinum or Gold subscriber, you will receive the latest payroll updates when federal and provincial tax updates are available.

No. All access to any payroll functionality requires a Sage Business Care Gold or Platinum Subscription.

You will receive an activation email which will include a Payroll ID. To activate it, launch Sage 50 Accounting, open the Help menu and select Unlock Auto Payroll, then enter your Payroll ID number.

Your Sage Business Care plan will auto-renew each year on the anniversary date of your initial enrollment. You will receive a renewal notification email at least 30 days before your plan expires with your renewal details including the payment amount to be billed.

You can either subscribe to Sage Business Care by visiting our website or calling a Sales Specialist at 1-888-261-9610.

Quarterly webcast series were designed as educational sessions to bring you topics from marketing and HR, to customer experience and social media and will be presented by thought leaders in the business community. When webcasts are scheduled, you will receive an exclusive webcast invitation via email.