How do I use Employee Direct Deposit?
Employee Direct Deposit can be used in 3 easy steps:

1. Setup employees for Employee Direct Deposit.
2. Upload Payroll information.
3. Confirm information in Membership Area.

Read the User Guide for more detailed instructions.

How long does it take to get setup?
Usually you are ready to go in a few days, especially if you have online banking.

Does our company need to meet certain criteria to use the service?
There are a number of things we look at during the approval process, but in order to qualify for direct deposit we need to be able to obtain a satisfactory credit report on your company.

What is the sign-up process?
You must first complete an application. To find out more about the application process, and how direct deposit can help your business, please call 1-888-261-9610.

How long does it take before I can use the service?
Your application takes 2 - 3 days to be processed, and an additional 2-3 days for your bank account to be validated.

How much does Employee Direct Deposit cost?
Employee Direct Deposit is very affordable. There is a one time setup fee of $79 with 8 free transactions per month. Additional transactions are $1.50 each. Monthly transaction fees can be as low as $12.00.

How are transaction fees calculated?
Transaction fees are charged every time a bank account is affected. Example: For a payroll with 5 employees, a $1.50 is charged to debit the employer's account for the entire payroll fee, and then $1.50 for each of the employees' bank account. You total fees for this payroll period would be $1.50 x 6(transactions) = $9

Does Employee Direct Deposit work with all banks in Canada?
Employee Direct Deposit works with any bank that accepts Electronic Funds Transfer. We are not aware of any financial institution in Canada who cannot participate in this payment platform.

Is there a minimum number of employees required?
No, there is no minimum number of employees required in order to use Employee Direct Deposit; this makes it very affordable. However, there is a minimum charge of $12 per month which is equivalent to paying 3 employees twice per month.

Is there a maximum amount allowed for payroll?
Yes, there is a maximum amount we are able to process for you; this is dependant on your company's credit score.

How do I add or cancel an employee for Employee Direct Deposit?
The Sage 50 Employee Direct Deposit service gives you complete control; there is no waiting to add or cancel employees. To add employees, enter their bank account information into your Sage 50 application and mark them for Direct Deposit. To issue a paper paycheque instead of using Employee Direct Deposit, just uncheck the Direct Deposit box for that employee and specify the period if needed.

Can I retract a payroll once I have submitted it?
We highly recommend that you review the payroll information in the membership area prior to processing. If changes need to be made after the cut-off time of 11 AM PST of the processing date, you will need to contact us immediately at 1-866-553-7244 and we will do our best to assist you.

How often can I transmit a file for payroll?
File transmission should match your payroll frequency which in most cases will be monthly, semi-monthly, biweekly or weekly.

Do I upload a file for each employee?
No. You only need to upload one payroll file for all of your employees.

How far in advance do I have to transmit my
Employee Direct Deposit data?
You must upload your payroll file to us by 11:00 AM Pacific Standard Time at least three banking days (also known as good business days) before the date your employees are to be paid. For example, if the payday is Friday, you must have your payroll processing date set to Tuesday of the same week.

What happens if there is a holiday after I upload the payroll data, but not on the pay date?
Bank holidays result in the need for you to submit payroll data earlier.
For example, let's say that there is a banking holiday on Wednesday. Normally, if you pay your employees on Friday, you would upload your payroll file to process on the Tuesday of that week. However, since your processing date needs to be three good business days prior to the pay date, you would upload your file to process on the Monday instead.

What happens if the scheduled pay date is a holiday?
We highly recommend you set up your payroll so this never takes place. However, if the pay date is a holiday, the designated bank accounts will be credited on the next good business day.

How does pricing work?
Details are listed on the Pricing page.

How do I use Customer Pre-authorized Debit and Vendor Direct Deposit?
There are 5 easy steps to Customer Pre-authorized Debit and Vendor Direct Deposit with Sage 50 :

1. Sign-up for a Sage 50 Direct Payments Online Account.
2. In Sage 50 , setup vendors for direct deposit and customers for pre-authorized debit.
3. In Sage 50 , process the vendor payments and customer receipts.
4. From Sage 50 , upload a batch of payment transactions to your Sage 50 Direct Payments Online Account for processing.
5. Log into your account to confirm the information.

Please refer to the User Guide for more detailed instructions.

How long does it take to get setup?
Usually you are ready to go in a few days, especially if you have online banking.

Does our company need to meet certain criteria to use the service?
There are a number of things we look at during the approval process, but in order to qualify for the service we need to be able to obtain a satisfactory credit report on your company.

Is there a minimum number of transactions required?
No, there is no minimum number of transactions required in order to use Customer Pre-authorized Debit or Vendor Direct Deposit; this makes it very affordable.

Is there a maximum transaction amount?
Yes, there is a maximum amount we are able to process for you; this is dependent on your company's credit score.

How do I add or cancel customers or vendors?
The service gives you complete control; you can add or remove a customer or vendor at anytime. All you need to do is enter their bank account information into the Sage 50 customer or vendor record, and enable payments by selecting Direct Deposit or Pre-Authorized Debit. To issue or receive paper cheques instead, just select the appropriate payment method in the payment or receipt transaction.

Can I retract a transaction once I have submitted it?
We highly recommend that you log into your Sage 50 Direct Payments Online account to confirm the information prior to processing. If changes need to be made after the cut-off time (11 AM Pacific Standard Time) on the processing date, you will need to contact us immediately at 1-866-553-7244 and we will do our best to assist you.

How often can I transmit payments?
You can transmit payments at any frequency; whatever suits your business needs.

Do I need to upload a file for each vendor or customer?
No. You only need to upload one file for all of your vendors or customers.

How far in advance do I have to transmit my Customer Pre-authorized Debit or Vendor Direct Deposit data?
You must upload your transactions by 11:00 a.m. PST, at least three banking days (also known as good business days) before the payment date. For example, if the payment date is Friday, and there is no banking holiday within the prior 3 days, the transactions must be uploaded by 11:00 a.m. PST on the Tuesday of the same week.

What happens if there is a holiday after I upload the transaction data, but not on the payment date?
Bank holidays result in the need for you to submit transaction data earlier. For example, under normal circumstances, you would have to upload the transaction data on Tuesday for a payment that is due on Friday. If there is a bank holiday on Wednesday, you would need to account for the extra day since processing takes three business days and upload your file to process on the Monday instead.

What happens if the scheduled payment date is a holiday?
If the payment date is a holiday, the designated bank accounts will be credited on the next good business day.

How does pricing work?
Details are listed on the Pricing page.