When small business owners hear the word "outsourcing," they may think that this sort of action only applies to large enterprises. Often, conglomerates have the cash flow and resources to delegate certain functions, like payroll management using accounting software or manning phone lines at a call center to remote workers in other areas, and even overseas.
So leaders at smaller firms might not consider doing this. However, many entrepreneurs think that outsourcing could get some of the responsibility off the backs of administrators, leaving room for crucial processes.
Customer service handled by others
According to Entrepreneur Magazine, customer service functions are often the most easily outsourced processes within a smaller company. The source said that consulting with a contact center - where employees speak to clients via phones and online - might be a lucrative plan for many.
The news outlet explained that administrators need to ensure they can handle having someone else take care of these responsibilities, though the most important thing to do is to calculate what the expense of outsourcing is, as compared to how much it currently costs. Moreover, leaders will need to vet all providers before signing a contract.
Doing this can actually foster a deeper connection between the company and consumers, even if it's not actual employees that are speaking with patrons. Entrepreneur noted that if these processes are delegated to a third party contact center, employees can often provide services 24 hours a day, seven days a week, which consumers would appreciate. However, one unique aspect that needs to be considered when outsourcing this task, the source said, is whether or not the third party employee will be able to earn commission.
Many already doing this
According to The Guardian, outsourcing could already be more common than many small business leaders might think. A poll published by the news source revealed that 79 percent of British businesses use freelancers when they need help with extra work. For instance, contractors can be temporarily hired to provide blog content, manage a social media page or a bevy of other tasks.
When considering using a freelancer, The Guardian suggested first writing out a detailed brief of what the position would entail, come up with a budget before advertising the opportunity and then interview applicants for the job. This can also save time in the future - if a permanent position opens up, administrators can rely on someone who already knows the company and fits in with the office culture.