To tweet or not to tweet? You've got to do it right
August 13, 2012
Many company leaders are aware that they should be taking entrepreneurial advice from industry leaders when it comes to social media platforms. The websites are often beneficial ways for cash-strapped firms to get their word out to potential customers without breaking the bank.
However, as with any other business operation, there are certain tips and tricks for using the websites. Just having a presence is not enough, and taking certain actions can actually turn customers off. Twitter is one such networking website that can either make or break a company in terms of appealing to target customers.
Develop a schedule, stick to it
Because there are so many different ways of connecting with consumers, companies may favor one platform over another. To make sure social media websites are on an even playing field, companies should schedule when they are going to update, according to Small Business Trends. The source said when companies decide on a Twitter schedule, they can either keep track of the time themselves or use an application that will automatically publish content.
Don't simply market
While yes, the purpose of using social media is to relay a company's message and garner more fans, all updates cannot be about the business. Inc. Magazine reported if every tweet is about the firm and talks at a consumer, many will be turned off and decide to unfollow. The news source said retweeting other updates and sharing personal information with fans, like what book the marketer is reading, are valid alternatives.
Create a voice
Individuals like to know they are reading tweets from a human, rather than a bot. Stiff, stilted tweets will most likely come off as spam, according to Mashable, which is the exact opposite of the preferences of Twitter users. The source said the site was made to share ideas and information, and that the marketer should be conversational and light to attract customers.
Include industry news
According to Small Business News, it may be a good idea to not just include company news, but industry-wide updates. The source said any feeds you follow may also be of interest to your fans. Retweeting blurbs or updates every so often is a good way to stay relevant without having to think up content.
However, this should not always be relied on - companies have to craft their own information. Small Business Trends suggested only retweeting information that made you emotional or want to take an action. Advertisers could then ask followers if they feel the same or request their take on the news.