Sage Chargeback Assistance Program

If you have experienced a chargeback, you know how difficult and time-consuming they can be to resolve. Sage wants to help guide you through the process so you can get back to what’s most important - running your business.

A chargeback occurs when a credit card transaction is reversed and money is returned to the cardholder by their credit card company. In the majority of situations the cardholder was dissatisfied with the merchandise or a case of fraud has taken place. The result is loss of revenue and possible loss of merchandise as well. The Sage Chargeback Assistance Program was designed to help you try to prevent chargebacks from happening and be more prepared to handle them when they do.

Program Benefits

• A dedicated toll-free number to a Sage Payment Solutions Chargeback Specialist to personally assist you.
• Custom chargeback prevention tips designed specifically for your business model
• Assistance in creating chargeback reduction plans
• One-on-one consultation on how to respond to chargebacks, remedies and recommendations on how to strengthen rebuttals that may be necessary
• Access to industry knowledge for Best Practices when responding to chargebacks

Learn More

• Call 877-841-7014 to speak with a representative or email us at MerchantFinancialSupport@sagepayments.com
• Visit our FAQ page for answers to frequently asked questions