Sage One FAQ

Sage One FAQ

What is Sage One?

Why choose Sage One? What makes Sage One the best online accounting software for small businesses?

Everything that happens in a small business is connected, and the tools to manage it should all be connected, too. When we studied the work day of hundreds of small businesses, it was clear that they needed a much better way to organize, track, and manage the key parts of their business, so we brought these essentials together in one simple, cloud-based application (Sage One) to help business owners more easily manage their money and their time.

Sage One stands apart from other offerings in its simplicity and design. When the key areas of a small business are all connected in one application, it streamlines the administration of a business, makes accounting simple, gets you organized, and helps you track work, projects, invoices, and tasks for yourself and others. Sage One helps entrepreneurs focus on growing their business. And its collaborative features allow those benefits to extend to employees, contractors, and even to clients.

What's automatic in Sage One?

Sage One integrates with over 10,000 banks. Automatic updates and notifications help you stay on top of things like late tasks and invoices, bills to be paid, over-budget projects, unbilled time, and so on. When you complete a task, just add the time it took to complete the task, and that billable time will be automatically waiting on you when it’s time to invoice your client from Sage One. It’s as easy as that! Sage One does a lot of the work that you just shouldn’t have to worry about.

How simple is Sage One?

Sage One is designed to make accounting simple. It's built especially for entrepreneurs and small businesses, so there aren’t a lot of unnecessary features and options more appropriate for larger organizations. It has a clean interface designed for efficiency. We spent a great deal of time with business owners, testing the design and terminology of each Sage One feature to ensure their ease of use. Sage One is designed to require as little help as possible.

If it's more than just an online accounting solution, what kind of application is Sage One?

Accounting is at the core of Sage One, but it’s designed to help entrepreneurs run their overall business in fewer steps. The other features in Sage One help entrepreneurs automate time-consuming manual tasks and stay on top of their business more easily. It simplifies money management, invoicing, and the tracking of projects, tasks, and time, enabling business owners to focus on their passion, not the paperwork. Sage One is also collaboration-friendly, so you can work from anywhere with anyone, making it simple to share files and keep everyone in the loop.

I have to do everything for myself. How does Sage One help business owners like me?

We designed Sage One for the “solo” entrepreneur who needs a better way to organize, track, and manage the key parts of the business—in less time. So we brought the business “essentials” together in one simple, cloud-based application. Then we automated as much as possible, so you do even less work and save more time. By centralizing and automating your business in one place—you can greatly reduce time and stress of managing a business overall. When there's only one of you, Sage One is the “one” for you.

What are the benefits of using a web-based/cloud solution versus software found out of the box?

There are many advantages to using a web-based accounting solution. It allows critical business tasks to be performed from anywhere, at any time. Web-based apps make it easy to share data with customers, contractors, employees, accountants, and so on. There is also added security from having data constantly backed up off-site. It carries a much lower up-front cost than traditional desktop software. Plus, with a web-based subscription product, users benefit from included, automatic upgrades to the product.

I’m a business owner, not a project manager. How can Sage One help me?

Are you using a mix of disconnected spreadsheets, desktop software, widgets, and online solutions? If you’re not around, would the whole system fall apart? It’s called workflow for a reason. If you have to “pick up the slack” for your systems, then you have work segments and not workflow. No matter what you try, does the process seem like it’s slightly broken? Do errors, redundancies, and disconnects follow you on your work? Are the simple things taking too long to complete? It’s not your fault. Seriously. It’s the systems'. Sage One gives you a completely new way to run a small business. Everything in a business is connected, so Sage One helps you work in a “connected way.” Now you can stop the constant juggling of disconnected business applications and get more done in one.

Getting started with Sage One

How do I let my customers pay an invoice with PayPal?

On the Invoice Entry screen below Reference or PO number check the box for PayPal.

What type of financial reporting does Sage One provide?

You can easily generate profit and loss statements (income statement), balance sheets, aged invoice reports, and more.

Can I sync my bank transactions and credit cards with Sage One?

Yes, Sage One integrates with more than 10,000 banks. Now it’s easy to track income and expenses. Simply connect your bank account and credit cards. Sage One will automatch and autocategorize imported transactions, giving you a real-world view of where your money goes and where to cut back. Your financial details are kept secure with bank-grade technology.

How easy is it to set up my bank account in Sage One?

Very easy! Just search for your bank and then input your account info.

Can I manually reconcile the accounts and transactions that sync with my bank in Sage One?

Yes, most of the time you can just quickly add your transactions as Sage One has automatch and autocategorization of your transactions. However, we know you want to double-check things. Don’t worry though—Sage One is about saving you time, so we made this part fast as well.

Can I set up a “nonbusiness expense” category?

Yes. You are able to customize any of your categories or ledger accounts in Sage One.

What are ledger accounts for?

“Ledger account” is just a fancy accounting term for a category that you assign to incoming or outgoing money. Ledger accounts are used for reporting, so your desire for (or hatred of) details will determine how many ledger accounts you need.

When should I add new ledger accounts?

We have provided the basic accounts most service-based businesses will need. The most likely reasons you would need a new account are:

  • You want more details about your incoming or outgoing money. Example: Maybe you sell two different types of services—website programming and IT consulting. If you want to see how much money you make on programming compared with consulting, you’ll need a different account for each of those.
  • Your accountant recommends it. Speaking of accountants, if you have one, ask whether you should make changes to the ledger accounts in Sage One. If you don’t have an accountant and you want some help, contact us, and we’ll be happy to connect you with one through our Sage One accountant locator tool.1

Which account type should I use for new accounts (assets, liabilities, and so on)?

Here are definitions and examples for all of the account types that you can add.

  • Revenue accounts are for income you receive, usually from selling services or products. You also need revenue accounts for interest, dividends, or royalties you receive.
  • Expense accounts are for the costs of running your business. Technically speaking, it includes both money you spend and any liability you incur from doing business. Examples of expenses: salaries, office supplies, utility costs, inventory purchases, and depreciation.
  • Asset accounts are for things of value your company owns. This includes money that is owed to you as well as cash, inventory, and equipment. Examples of assets: printer, company car.
  • Liability accounts are for money, goods, and services that you owe to others. Examples of liabilities: unpaid taxes, unpaid bills, project work that a client has paid for but you haven’t completed, refundable deposits received from clients.
  • Equity is also called “capital” or “net worth,” and it is the amount an owner has invested in a business.

Can I use Sage One to handle my invoicing, and can my Sage One invoices be paid online by my customers?

Definitely! Sage One makes it super simple for you to get paid. This way you get paid faster. It's easy for your customers and automatic for you. Sage One invoices can be paid immediately online through the integrated Sage Payment Solutions2 credit card service or PayPal.

How do I stay on top of who has completed what?

Sage One provides a central location on your business dashboard for keeping you up to date. In Sage One, you can assign tasks and share files, ideas, and feedback with your contractor, client, admin, and anyone else on a project. Sage One helps keep everyone updated so you don’t have to. Reminders on key tasks and deadlines are sent automatically. Progress tracking by email and business dashboard updates keeps you on top of things without micromanaging. It’s the easiest way to keep everyone on the same page—no matter where they are.

Sage One Security

Is my information backed up?

Absolutely, and all the time. Your business data is always backed up in Sage One. Just another thing you don’t have to worry about.

How does Sage One get my banking information?

We use a third-party provider named Yodlee. It is the “best of breed” for bank integration providers, used by 600 leading financial institutions and more than 40 million consumers.

How secure is my bank information and credit card information?

Sage One does not store any bank or credit card account details. This is all kept secure with Yodlee. The feed from the bank to Sage One is read-only, so no movement of funds is possible through Sage One. See Yodlee for its security information: Sage One undergoes rigorous security audits regularly with an industry-leading, third-party technology security firm.

Sage One Support

What Sage product would be best for my business?

Need help deciding which Sage product is right for your small business?

Compare our small business solutions

What system requirements will I need for my computer to run Sage One?

The only requirement is a compatible web browser. Sage One supports the latest version of Google Chrome, Firefox®, Safari®, and the latest two versions of Internet Explorer®.

Does Sage One integrate with any other Sage products?

Yes. We’ve integrated with Sage Payment Solutions.2 You can also let your customers pay using PayPal.

If I outgrow Sage One, can I migrate to another Sage desktop product?

Rather than spend the significant amount of time needed to build data migrations to other Sage products, our strategy is to develop and grow Sage One. This way, growing businesses using Sage One won’t have to migrate. Of course, there will businesses that grow beyond the capabilities of Sage One and that would benefit from migrating to another Sage product. While we don't currently have migration paths or "hybrid" solutions, we will certainly consider opportunities to build migration paths as well as to build “hybrid” solutions that allow Sage One to share data with other Sage solutions. And because customers will already have their data in the cloud, moving and sharing that data between applications becomes a lot easier.

What is the cost of Sage One? Are there trial runs available?

Sage One is $14 per month.4 This includes two administrator logons. You also get unlimited collaborative users, 5GB of storage space for your projects, and unlimited access to customer support.3 We do offer a 15-day free trial to first-time users.

How many administrators do I get?

Each paid account comes with two admin logons. If you want to invite others, you can add an unlimited amount of collaborators to work with you in Sage One.

How many people can work with me in my Sage One account?

You get unlimited collaborators with your Sage One account, so invite as many people as you like! Everyone is welcome, from employees and contractors to clients. They can only access what you share or tasks your assign to them.

How much file storage do I get with my Sage One account?

5 GB. 5 GB is about 20,000 documents or 1,500 photos or 30 minutes of HD videos.

Does it support all banks and financial institutions?

No, but it does support over 10,000 banks and institutions. Odds are that your bank is one of them.

How far back can transactions be downloaded for?

This varies by bank, but it’s usually 90 days back.

  1. Sage does not recommend or guarantee the services provided by any of the professionals listed. Information provided for informational purposes only.
  2. Subject to approval and to Sage Payment Solutions terms and conditions. No set up fees. No integration fees. No monthly service fees. No incremental mobile fees.
  3. Customer support analysts are available from 9 a.m. until 8 p.m. ET Monday-Friday.
  4. After your free trial, to purchase, a valid credit card is required to activate service. To ensure continuous service, your Sage One plan is an automatically renewing plan. Subsequent months will be automatically billed to the same credit card each month on the anniversary date of your purchase. The credit card provided with the purchase will be used to automatically renew the plan if there is no other credit card number already established as your standard credit card number on file with Sage. You may terminate the plan at any time prior to your renewal date and not be charged for the renewal.
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