Sage Mobile Service

Superior field service.

Sage Mobile Service connects your dispatcher, your field service personnel, and your financial system so you can schedule calls, do the field work, and take payments while delivering exceptional customer service.

Sage Mobile Service

Empower your service technicians to deliver a great customer experience and watch your revenues soar. With the Sage Mobile Service app and service, field technicians are linked to the dispatcher by their iPhones and can access their work orders, review customer service history, get customer signoff for completed work, and take immediate payment—all while onsite.

Exceed customer expectations and provide the type of service that generates repeat business—and those all-important referrals.

Sage Mobile Service

Benefits for your business

Sage Mobile Service

Customers value great service

Research shows that up to 68% of customers will stop using a service if they have a bad experience. When your technicians are out in the field, they need a way to deliver great customer service so you get referrals and repeat business, because if you're not meeting customer expectations, somebody else will. From the moment the customer calls to the minute you've collected and recorded the payment, everything works together perfectly.

Create a foundation for great service

With Sage Mobile Service, your technicians show up on time to the right address and with all the information needed to do the necessary repairs or installations efficiently. Constantly calling the home office for details is a thing of the past—your techs can focus on the customer and the job at hand.

Sage Mobile Service
Sage Mobile Service

Don't leave money in the field

On average, you're not billing for 18% of the work your technicians do because they forget to make note of additional work done that wasn't originally requested or the ticket is lost or unreadable. The Sage Mobile Service app makes it easy to record the work that was done and the parts that were used, take before and after photos to limit disputes, and get the customer to digitally sign off on completed work.

After the work is done, your techs can accept immediate payment or your office can email an invoice to the customer to pay later, whichever fits your business model. And when unplanned or emergency jobs come in, dispatch will easily assign the best available techs and update their schedule in real time. Since the app transfers information directly to your ERP, it cuts down on transcription errors and eliminates the paperwork techs have to do in the field so they can get to the next job on time.

How Sage Mobile Service works

With Sage Mobile Service, you can increase customer satisfaction and earn repeat business. Here are just a few of the benefits with Sage Mobile Service:

  • Take payment for work performed when job is completed.
  • Reduce customer disputes with photo proof of work done.
  • Optimize schedules for field service technicians (timeline view).
  • Get anytime, anywhere access to customer information and history on an iPhone.
  • Accurately note time spent, parts used, and follow-up required.
  • Record official customer sign-off on work performed.
  • Edit and finalize invoices and send to customers.
Sage Mobile Service
Nexus: G-WEBCD2