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Billing Assurance Premium

Billing Assurance Premium

Sage Timeslips Billing Assurance Premium maximizes your software investment by giving you access to technical support, data expertise, installation assistance, and online training courses. Billing Assurance Premium is designed with the most frequently requested service options to choose from so you get peace of mind knowing your system and business can continue to grow and prosper into the future.

With Billing Assurance Premium you have access to our most tenures support reps, installation and upgrade assistance, Timeslips Tutor sessions, and data repair to help you keep your database maintained. Select Billing Assurance Premium now to start getting the most out of Sage Timeslips.

Billing Assurance Premium Plan
This is the total support solution if you rely on Sage Timeslips to help you run your business and includes everything from the Billing Assurance Essential Plan, plus:

  • Unlimited Phone Access1 to Tier 2 Support Representatives. When you need an answer, you want it fast. With the Billing Assurance Premium Plan you get direct access to our most tenured Support Representatives who can not only answer your questions, but also have the ability to perform minor data repairs utilizing remote access to your system, if needed. Please note that Live Chat Assistance is available with this plan but may not reach a Tier 2 Support Representative.
  • Installation and Upgrade Assistance. Whether you're just getting started with Sage Timeslips or upgrading a prior version, you'll appreciate the installation and upgrade assistance that comes with your Billing Assurance Premium Plan. This benefit includes one scheduled outbound support call to assist with your installation and configuration of Sage Timeslips as well as a conversion of a prior Sage Timeslips database.
  • Sage Timeslips Tutor. Get the most from your Sage Timeslips software through interactive online group training sessions. Two one-hour scheduled sessions are included with the Billing Assurance Premium Plan each year. Use these sessions to learn more about specific Sage Timeslips features or become better versed at utilizing functions you use regularly.
  • Unlimited Minor Data Repairs. Need help with a minor data issue? With the Premium Plan, you'll have access to unlimited minor data repairs (repair level to be determined by Sage support representative). A value of up to $150 for each instance, these repairs can be provided during the initial call in most cases. Appointments may also be scheduled.
  • Data Corruption Repair. No one wants to think about facing a case of high-severity data corruption (repair level to be determined by Sage support representative), but you can enjoy peace of mind knowing that we'll repair your database and have it back to you within ten business days of receipt. A $250 value, one instance of Data Corruption Repair is included with the annual Billing Assurance Premium Plan.2

1 Customer Support representatives have the right to limit calls to one hour or one incident.
2 Not all data can be repaired. Data Repair Specialists reserve the right to determine whether the issue can be resolved using internal tools and processes. In some cases, you may be referred to a third party, which could result in additional fees. The Data Repair Service requires that a complete backup of your data be sent to Sage. Limit of one Data Repair per plan year.