Billing Assurance Essential Plan
A basic plan is essential for every Sage Timeslips customer. The Billing Assurance Essential Plan includes:
- Unlimited Access1 to Toll-Free Telephone Support.
Whether you need help with an error code or want to know how to use a feature with the software, you'll enjoy speedy, in-depth responses from Sage Timeslips technical specialists.
- Unlimited Access to Tech Tuesday Realtime Learning Courses.
Keep up with the latest technology and services Sage has to offer through online Learning Courses. You'll meet and interact with speakers, consultants, and product specialists who can help you get the information you need to get the most out of your Sage Timeslips software.
- Unlimited Access to Business-Building Realtime Learning Courses.
These webcasts are designed to help provide valuable insight into various functional areas across your business—such as sales, marketing, and management—to help your business thrive.
- Live Chat Support.
Our Support Plans now provide you with Live Chat Product Assistance. You'll receive realtime, on-demand help with installation, technical product support, product usage, and configuration assistance. Live Chat Assistance is available from 8:30 a.m. to 7:00 p.m. ET. This is an important advantage of our support plans—and one more way that Sage helps give your organization the competitive edge.
- Technical Product Question Online Case Submission.
If you have an active Service Plan Contract, you can submit a Technical Product Question case after logging on to the Customer Portal and receive an email response. Within the Customer Portal you also have the ability to search, update, and print previously created Technical Product Question cases.
Billing Assurance Essential is available in two plans, based on the number of Sage Timeslips Workstations your organization has.
If you have a single Sage Timeslips Workstation, see the Billing Assurance Essential Single Station plan page.
If you have more than one Sage Timeslips Workstation, see the Billing Assurance Essential Multi Station plan page.
Note: When you get started with Sage Timeslips, you'll benefit from 30 days of Live Chat Product Assistance as part of your Warranty Support.
1 Customer Support representatives have the right to limit calls to one hour or one incident.
2 Not all data can be repaired. Data Repair Specialists reserve the right to determine whether the issue can be resolved using internal tools and processes. In some cases, you may be referred to a third party, which could result in additional fees. The Data Repair Service requires that a complete backup of your data be sent to Sage. Limit of one Data Repair per plan year.