Support Plans
Our focus is your success
There's no better way to protect and extend your software investment than with a Sage support plan. We deliver value to your organization by helping you reduce the time, resources, effort, and cost of operating your Sage solution.
As trusted advisors, Sage takes the time to get to know you and we never stop looking for ways to improve your software. We'll help you understand how your solution improves business efficiency and ensure that you learn from every interaction with us. You'll also benefit from user-driven product enhancements that keep you competitive.
With Sage, you receive expert, professional assistance when you need it—whether by accessing our world-class phone support, online chat, 24/7 online knowledgebase, or our extensive network of business partners, certified consultants, and authorized training centers.
Billing Assurance Plans
Sage Timeslips Billing Assurance Plans maximize your software investment by giving you access to technical support, data expertise, installation assistance, and online training courses. With two annual Billing Assurance Plans designed with the most frequently requested service options to choose from, you get peace of mind knowing your system and business can continue to grow and prosper into the future.
Billing Assurance Premium:
The total support solution if you rely on Sage Timeslips to help you run your business. The plan includes unlimited access1 to our most tenured reps, online training classes, installation and upgrade assistance, Sage Timeslips Tutor, and more.
Billing Assurance Essential:
The basic plan that is essential for every Sage Timeslips customer. This plan includes unlimited support and access to our online training workshops to ensure your organization has the resources needed to maximize your investment in Sage Timeslips.
Warranty Support
For new customers that purchase a new product, Sage provides 30 days of warranty support1. To receive warranty support, just register your product. You will have 30 days from the date of purchase to contact support.
Additional support options are available after warranty support expires.
Converting from a different product?
Use your free 30 days to ask conversion questions.
Do you have questions on how to start your program, create a new company in Sage Timeslips, or make a backup? Give us a call!
Do you need step-by-step assistance installing your Sage Timeslips product on a network? Ask our support specialists at no charge!
Quick Answers to Your Questions
Rather than searching through manuals or trying time-consuming trial-and-error solutions, Sage Timeslips Support can help you solve unexpected problems and improve your results while implementing daily tasks. Just one call gives you fast access to our support specialists, who are ready to answer your questions.
To access your 30 days of customer support, call 770-492-6405, 8:30 a.m. - 7:00 p.m. Eastern Time.
On-Demand Telephone Support
Customer support is also available on an as-needed basis by phone. There is a flat rate of $100 per incident which we will bill directly to a credit card you provide at the time of service
Supported Products
Check our obsolescence policy page to review which products are supported.
1 Customer Support representatives have the right to limit calls to one hour or one incident.
2 Not all data can be repaired. Data Repair Specialists reserve the right to determine whether the issue can be resolved using internal tools and processes. In some cases, you may be referred to a third party, which could result in additional fees. The Data Repair Service requires that a complete backup of your data be sent to Sage. Limit of one Data Repair per plan year.
