Support and Training
When you make an investment in software, you want to know that you have protection. With this in mind, we've designed our industry-leading service and support offerings to provide you with a wide range of choices, each designed to meet your needs, solve your toughest problems, and increase the value of your investment. Explore the links below to learn more and find the best fit for your business.
Timeslips Technical Support Plans
Get unlimited, toll-free technical support, as well as many other benefits as a subscriber to the Billing Assurance Essential Plan. Or, get even more support with our new Billing Assurance Premium Plan. Plus, new customers can take advantage of 30 days of FREE support!
Available 24/7, the Timeslips Knowledgebase is a comprehensive, searchable online technical resource library containing valuable software tips, tricks, and troubleshooting advice.
Sage Timeslips offers a variety of data services. Whether you need to convert your data from an older product or are splitting or merging your data as your business develops, simply choose from an array of data services, depending on what your specific needs are.
Learn everything from getting started to creating customized reports and do it at your own pace using Sage Timeslips training guides. Choose from various options to meet your specific training needs.
Customer Service Live Chat
Contact the Sage customer service department for any non-technical-support matters such as to update your contact information or if you have general questions about your account status with Sage.
Live Chat Product Assistance
NEW! Our Support Plans now provide you with Live Assistance. Sage Timeslips Product Support Chat is an Advanced Feature that requires you to logon to the Sage Customer Portal to use. Live Chat Assistance is available from 8:30 am to 7:00 pm ET. Please logon to the Sage Customer Portal first. After doing so, click the Contact tab, select either Customer Service or Customer Support from the navigation bar, then select Sage Timeslips from the Select a Product dropdown menu to access Chat options.
Certified Consultants are here to assist you and your staff on installation, customization and training to help your business get the most out of your Sage Timeslips software. If you need support on location, local Certified Consultants are available to give you the hands-on assistance you're looking for.
Timeslips Product Updates
Download files containing patches, latest service releases, and other updates for your Sage Timeslips software.
The Sage Obsolescence Policy provides support of the current Sage Timeslips release and, in most cases, two prior releases of the product. Product support includes customer support, and compatibility with other add-on products or services offered.
Sage City Timeslips Community
Visit the Sage Timeslips online community today to ask questions of and share product experiences, tips, tricks, and suggestions with colleagues, as well as industry and products.