Support Resources
Some people expect to have problems. We expect to have solutions—to whatever challenges you are having. And if something isn't going the way you think it should, you're in the right place. We've got a variety of support resources. So, take a deep breath. Whatever the problem, help is here.
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Knowledgebase |
Available 24/7 |
When you need support, we recommend checking the Knowledgebase first. Our Sage Customer Support team is dedicated to empowering you to find solutions at your fingertips. How to access: Register for and log on to The Customer Portal. Then click "Knowledgebase" in the top menu and locate the Sage Fixed Assets products. You can search for articles that you need here.
How to access: Register for and log on to The Customer Portal. Then click "Knowledgebase" in the top menu and locate the Sage Fixed Assets products. You can search for articles that you need here.
For more information, view these short videos:
How to Access the Customer Portal
How to Search the Knowledgebase
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Community Forums |
Available 24/7 |
The product support forums are a great place to search for solutions, ask questions, get answers, and share your knowledge and experience.
How to access: Register for and then log on to the Sage Fixed Assets Community. Then select Connect from the Community menu and choose "Sage Fixed Assets."
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Online Chat Support |
Monday to Friday (excluding holidays) 8:30am to 5:30pm ET |
Online chat support is a great choice for "quick questions" and lower-complexity issues. It's typically a faster response than phone support.
How to Access: Select the appropriate link below for Live Chat Assistance:
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Web Tickets |
Availability
Cases may be created 24x7. A Customer Support Analysis will respond during normal business hours. |
A web ticket is a support case you create online. This is a good choice for when you have a non-urgent support issue and cannot find a solution using self-service options.
How to Access: Register and log on to the The Customer Portal. Click "Cases" from the main menu and select "Submit a Case."
For more information, view this short video:
How to Access the Customer Portal
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Phone Support |
Monday to Friday (excluding holidays) 8:30am to 5:30pm ET |
Speak one-on-one with one of our awesome Customer Support Analysts.
How to Access: Call 800-331-8514
Availability: Monday to Friday (excluding holidays) from 8:30 a.m. to 5:30 p.m. ET
