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The Sage City Online Community is the forum where customers and partners connect, discuss, and find answers.
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Available 24/7 through the Sage Customer Portal, you can search the same Knowledgebase our Sage Fixed Assets support analysts use to answer questions over the phone. Please log on to the Sage Customer Portal and select "Knowledgebase" to access our online solutions.
Available 24/7, the online community is a great place to ask questions and share product experiences, tips, tricks, and suggestions with colleagues as well as industry and product experts.
Available 8:30 a.m. to 5 p.m. ET Monday through Friday through the Sage Customer Portal, you can chat online live with a support analyst. To initiate a chat session, please log on to the Sage Customer Portal and select the "Contact Support" link, then "Customer Support Chat" link.
Available online 24/7, the Sage Fixed Assets How-to Videos show step-by-step instructions for a variety of topics such as:
Submit your questions 24/7 through the Sage Customer Portal directly to our support team, and a support analyst will respond with either an email or phone call—usually within one business day. To submit an online support request, log on to the Sage Customer Portal and select "Open a case online."
If the question is not urgent, you can send an email with your name, customer number, and phone number along with the details of the inquiry. A support analyst will respond to your email usually within one business day.
With Sage, you receive expert, professional assistance when you need it—whether by accessing our world-class phone support, online chat, 24/7 online knowledgebase, or our extensive network of business partners, certified consultants, and authorized training centers.
Looking for the latest version of Sage Fixed Assets or related documentation?
Visit the Sage Customer Portal at: http://Customers.Sagenorthamerica.com and from the main menu select "Product Downloads" within the "Download Application Files" section.
During peak season (for example, tax time) the best times to contact support are between 8:30 a.m. and 10 a.m. or between 3:30 p.m. and 5 p.m. ET.