Support and Training
When you make an investment in software, you want to know that you have protection. With this in mind, we've designed our industry-leading service and support offerings to provide you with a wide range of choices, each designed to meet your needs, solve your toughest problems, and increase the value of your investment. Explore the links below to learn more and find the best fit for your business.
DacEasy Business Care Plans
Sage Business Care plans maximize your investment in Sage DacEasy by giving you access to technical expertise, version upgrades, product enhancements, and service pack updates,* along with online training courses. With three levels of annual plans—plus the option of payroll tax updates—designed with the most frequently requested service options, you get peace of mind knowing your system and business can continue to grow and prosper into the future.
Available 24/7, the DacEasy Knowledgebase is a comprehensive, searchable online technical resource library containing valuable software tips, tricks, and troubleshooting advice.
Learn everything from getting started to creating customized reports and do it at your own pace using Sage DacEasy training guides. Choose from various options to meet your specific training needs.
Customer Service Live Chat
Contact the Sage customer service department for any non-technical-support matters such as to update your contact information or if you have general questions about your account status with Sage.
Live Chat Product Assistance
Our Support Plans now provide you with Live Assistance. Sage DacEasy Product Support Chat is an Advanced Feature that requires you to logon to the Sage Customer Portal to use. Live Chat Assistance is available from 8:30 am to 7:00 pm ET. Please logon to the Sage Customer Portal first. After doing so, click the Contact tab, select either Customer Service or Customer Support from the navigation bar, then select Sage DacEasy from the Select a Product dropdown menu to access Chat options.
Sage DacEasy File Editors
The Sage DacEasy File Editors are database tools that allow you to modify some of the values within the Sage DacEasy database manually. The Sage DacEasy File Editors should only be used when instructed by Sage DacEasy Technical Support, as the incorrect use of the Sage DacEasy File Editors can cause data loss. Additionally, before using a Sage DacEasy File Editor, you should always make a backup of your Sage DacEasy database.
DacEasy Year-End center
Information to assist you in managing year-end activities while using Sage DacEasy. Depending on how your company data is set up.
Sage supports the current version and, in most cases, one previous version of Sage DacEasy. A supported version allows Sage DacEasy customers to purchase additional services, including customer support, payroll tax update services, and other add-on products or services.
Sage City DacEasy Community
Visit the Sage DacEasy online community today to ask questions of and share product experiences, tips, tricks, and suggestions with colleagues, as well as industry and product