Industry: Distribution

Product: Sage SalesLogix

Organization Overview: Since 2001, Caber Distributors, a Canadian company based in Markham, Ontario, has been defining the Sleep Zone™ by providing healthy sleep solutions for the entire family with its exceptional line of innovative bedding products. For over 50 years, Sure Fit™, a Canadian company based in Ajax, Ontario, has been manufacturing and distributing fashionable, top quality ready-made slipcovers for a wide range of upholstered sofas and chairs.

Key Business Benefits: With the implementation of Sage SalesLogix Caber Sure Fit Inc. has been able to increased its sales, which it attributes to its improved operations as a result of implementing the CRM solution. Sage SalesLogix provides the organization with a more efficient method for storing customer information, organizing leads, and manage all key opportunity data in one consolidated place.

Watch the video

Industry: Retail

Product: Sage SalesLogix

Organization Overview: Harry Rosen Inc. is a Canadian retail chain of 15 high-end men's clothing stores. A privately-owned company, Harry Rosen accounts for 40 percent of the Canadian market in high-end menswear.

Key Business Benefits: With over 208 users, Sage SalesLogix provides the organization with a more efficient solution for managing customer relationships and storing customer information. Sage SalesLogix has been very easy for Harry Rosen Inc. to customize, enabling them to quickly deploy new functionality that meets their unique business needs and customer demands.

Watch the video

Industry: Tourism

Product: Sage SalesLogix

Organization Overview: Operator of all-inclusive resorts throughout the Caribbean, Unique Vacations Inc. (UVI) resorts are located in Jamaica, Antigua, St. Lucia, the Bahamas, and the Turks and Caicos Islands. Sandals Resorts is the world's only luxury-included® vacation for couples, while the Beaches Resorts brand caters to families, singles, and couples.

Key Business Benefits: Sage SalesLogix provides the organization with a more efficient solution for managing customer relationships and a better method for storing and obtaining customer information.

Industry: Telecommunications

Product: Sage SalesLogix, Sage 100 Standard ERP, Sage SalesLogix KnowledgeSync, Sage SalesLogix for Pocket PC

Organization Overview: Big River Telephone Company is a full service telecommunications provider serving the Mid-Western United States for over 20 years. The company has grown to be one of the largest locally owned carriers in the Midwest.

Key Business Benefits: Rapid growth caused Big River Telephone to outgrow its manual processes and suffer disconnects between back-office and customer-facing processes. Kevin Cantwell, President of Big River Telephone Company, explains how an integrated Sage SalesLogix and Sage MAS 90 solution connected sales, customer support, and back-office functions. As a result, Big River Telephone was recipient of a 2005 Gartner CRM Excellence Award, a 2005 Technology ROI Award, and expanded service capacity while maintaining a 98.6% rating for excellence in customer service.

Industry: Natural Gas Transmission

Product: Sage SalesLogix

Organization Overview: One of the five primary businesses operated by CenterPoint Energy, the natural gas distribution sector sells and delivers natural gas to 3.2 million homes and businesses in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas, including the high-growth areas of Houston and Minneapolis.

Key Business Benefits: Sherri Poimboeuf, Customer Excellence Manager for CenterPoint Energy Interstate Pipelines, explains how replacing several unsuccessful homegrown CRM solutions with Sage SalesLogix has provided the company with a centralized database allowing geographically dispersed users from a variety of departments to share information across the organization. As a result, CenterPoint Energy has streamlined processes and increased productivity.

Industry: Nondurable Wholesale — Confectionery

Product: Sage SalesLogix, Sage 500 ERP, Sage SalesLogix Mobile

Organization Overview: Dale and Thomas Popcorn is a gourmet popcorn company based in Englewood, New Jersey. The company is partially owned and named for NBA great Isiah Thomas.

Key Business Benefits: Sean Orr, President of Dale and Thomas Popcorn Company, and his staff discuss how an integrated CRM and ERP solution from Sage has helped them quickly grow exponentially. Sage SalesLogix and Sage MAS 500 together deliver the functionality Dale and Thomas requires to run three different business models on one infrastructure and the scalability and rich customization necessary for continued growth. The mobile solutions from Sage SalesLogix provide real-time data to help them reach multiple clients across multiple products.

Industry: Business Services

Product: Sage SalesLogix (Web Client), Sage SalesLogix Visual Analyzer

Organization Overview: The Motion Picture Licensing Corporation (MPLC) is an independent copyright licensing agency that provides the Umbrella License to ensure copyright compliance for the public performance of motion pictures worldwide. They represent over 100 producers and distributors, including all the major Hollywood studios as well as independent, educational, and family-oriented producers. The MPLC licenses over 450,000 locations, including Fortune 1000 corporations, government facilities, nonprofit entities, child care programs, libraries and many other locations which show videos.

Key Business Benefits: As a unique company, performing a unique service, MPLC needed a customer relationship management solution (CRM) with the flexibility that allowed it to be customized to fit the MPLC business model and processes. Julian Eftekar, Chief Technology Officer for MPLC, looked at several competing products, including SAP and Oracle, but chose Sage SalesLogix due to its ability to grow as the business expanded. As a customer for more than 10 years, the international organization with 19 locations worldwide, increases productivity through management transparency of day-to-day operations. In addition, Sage SalesLogix (Web Client) allows for the company to automate processes that are core to the business, such as adding one-click easy buttons, and allows MPLC to deploy the solution at a days notice to new offices around the world.

Indusry: Solid Surface Distribution

Product: Sage SalesLogix, Sage 100 Advanced ERP

Organization Overview: NuStone Distributing occupies a unique niche in the world of home building materials. The company serves as a hub for state-of-the-art countertop sheets from New Mexico, Korea and Israel—high-end materials sold to countertop fabricators in a seven-state territory. The fabricators provide finished countertops to home improvement warehouses, builders and consumers.

Key Business Benefits: Terry Spenser, President of NuStone Distributing, and his staff discuss how an integrated CRM and ERP solution from Sage helps drive the company's rapid growth. With Sage SalesLogix and Sage MAS 200, NuStone possesses the tools and technology to operate and grow effectively and efficiently and succeed in the company's goal to be a technologically advanced distributor. Using their Sage solution for customer management, inventory, customer service, pricing and quoting, invoicing, opportunity management, field force automation and more, helps NuStone maintain its competitive advantage and the partnership NuStone has formed with Sage ensures the company's needs and growth requirements are always met.

Industry: Fitness Equipment Manufacturing

Product: Sage SalesLogix, Sage 500 ERP

Organization Overview: Octane Fitness is the only fitness manufacturer in the world dedicated exclusively to elliptical machines and has quickly become an established leader in this highly competitive industry.

Key Business Benefits: Dennis Lee, President of Octane Fitness, and his staff discuss how an integrated CRM and ERP solution from Sage delivers the functionality, flexibility, and reliability they require to support the company's rapid growth and maintain its competitive edge. Octane's integrated Sage solution provides a highly-functional, user-friendly centralized repository of customer and financial information that enables staff to focus their efforts on growing the business as opposed to managing data. Octane Fitness recognizes their integrated Sage solution as a key to achieving the company's three primary business goals — growth, service excellence, and product innovation.

Industry: Electronics Manufacturing

Product: Sage SalesLogix, Sage SalesLogix Mobile

Organization Overview: Panasonic Corporation of North America's products range from digital cameras to household air conditioners. The company oversees the North American operations of Panasonic Corporation, one of the world's largest consumer electronics firms. In North America, Panasonic makes consumer products, business products, and industrial electronics products under the Panasonic, Technics, and Quasar brands.

Key Business Benefits: Jan Ruderman, Vice President of Government Sales, and Jim King, Vice President of Operations, discuss how an integrated CRM solution from Sage helped the company change the way it does business. With Sage SalesLogix, Panasonic's mobile sales team can access and update customer and opportunity information while on the road, providing corporate staff with real-time, critical field updates. Panasonic North America customized Sage SalesLogix to fit its unique business model and made it a mission-critical application in its day-to-day operations.

Industry: High-Tech Manufacturing

Product: Sage SalesLogix, Sage SalesLogix Visual Analyzer

Organization Overview: A leading provider of metrology and process equipment solutions used by manufacturers in the data storage, semiconductor, wireless, lighting, and solar industries.

Key Business Benefits: Originally implemented to serve solely as a sales and forecasting tool, Vecco has expanded the use of Sage SalesLogix to benefit and support several departments within the organization, including marketing, communication, manufacturing , and various other business units. Natalie Badolato, SalesLogix Systems Analyst and Marketing Communications Specialist for Veeco, explains how sales and marketing productivity increased through automating lead generation, and Sage SalesLogix Visual Analyzer has captured new insight into broken business processes and business trends.

Industry: Printing and Publishing

Product: Sage SalesLogix

Organization Overview: Wolters Kluwer is a leading provider of information for professionals and students in medicine, nursing, allied health and pharmacy. Its power brands include traditional publishers of medical and drug reference tools and textbooks, such as Lippincott Williams & Wilkins and Facts & Comparisons®, and electronic information providers, such as Ovid®, and UpToDate®, Medi-Span® and ProVation® Medical.

Key Business Benefits: With users around the world, Stephen Pond, Director of Sales Technology Development, states that the two primary reasons Wolters Kluwer Health chose Sage SalesLogix over competing solutions are the extensive customization capabilities and the solid security model. Wolters Kluwer Health has customized the solution to increase process automation. The automated order entry process decreased the order-loss ratio from the previous paper-driven process, reduced the overall process time from an average of seven to three days, and increased sales by 10 percent. Sage KnowledgeSync provides managers a transparent view into sales processes allowing them to provide direction to their sales force. Streamlined forecasting and reporting process automatically distributes relevant information to sales managers and executives including sales figures, opportunity forecasting, and usage reports to assess how effectively representatives are using the tool.

*Customer was a participant in the Sage Customer Reference Program, a former Sage program, and may have been eligible for participation-based incentives.